Jun 10, 2021Locked: needs Free membership
Payments are one of the biggest challenges that every tour operator faces, both small and large, both custom or scheduled tours. This session will teach you how to minimize expensive credit card fees provide essential tips for dealing with…
Jun 9, 2021Locked: needs Free membership
You can’t change bad weather or unexpected traffic...but can you can balance the unpredictable with a few well-placed, impactful moments. In this session, you’ll learn to identify, amplify and manufacture wow moments. Making your job easier…
Jun 9, 2021Locked: needs Free membership
More and more multi-day operators are focusing on growing direct online bookings, but this is no easy task for tour operators selling complex, multi-component tours. In this talk, Intrepid Travel’s head of customer experience shares their a…
May 17, 2021Locked: needs Free membership
This unit highlights different automations that can drive more direct bookings. Instances of these concepts in ecommerce will be reviewed along with specific examples in use in the tours, activities and attractions industry. We'll discuss a…
May 5, 2021Locked: needs Free membership
See how virtual assistants and smart speakers are being utilized by lodging providers to safely provide on-premises services, including curated recommendations for guests of the best local tours and attractions, and how you can partner with…
Mar 2, 2021Locked: needs Free membership
This workshop walks through the essentials of designing self-guided experiences and how to create a successful experience. What you’ll learn: best practices on self-guided experience design, including itinerary development, scripting, audio…
Nov 24, 2020Locked: needs Free membership
Tours are certainly about providing a fun, engaging time. But sometimes we're content to stay on the surface: stories become "infotainment" and guests leave smiling, but without substance. In this discussion, Mina Okpi will share how she us…
Nov 6, 2020Locked: needs Free membership
Let's discuss the challenges and opportunities ahead for multi-day tour operators.
Nov 6, 2020Locked: needs Free membership
Let's discuss the challenges and opportunities ahead for tour operators in Europe.
Nov 6, 2020Locked: needs Free membership
The purpose of this session is to help participants evaluate their professional and personal lives through a people, place, and purpose framework designed to help guides view their own balance in life via the people they surround themselves…
Nov 6, 2020Locked: needs Free membership
The LGBTQ travel market is over $200 billion annually. Making your LGBTQ+ guests feel truly part of your tour experience goes deeper than marketing. It speaks to the way you design your tours, the kinds of experiences offered, and the way y…
Nov 6, 2020Locked: needs Free membership
Cultural heritage tourism, one of the fastest-growing segments of the travel industry, is now gaining momentum in the U.S. as destinations now have the desire to engage community stakeholders who provide these rich, authentic cultural herit…
