Oct 13, 2022Locked: needs Free membership
For the last one hundred years tour buses have provided the transport platform for tour operators offering urban and rural experiences. Within the next few years transport is evolving with the introduction of autonomous vehicles with no dri…
Oct 13, 2022Locked: needs Free membership
A higher-priced tour doesn't need to cost you more. It just needs to be perceived as more valuable by your customer. In this talk we'll look at the tour design and human psychology principles that together create a better experience, better…
Oct 12, 2022Locked: needs Free membership
This one-time executive of Liberty Media and Alibaba currently serves on the board of directors for GetYourGuide, Fever, Atlas Obscura and Easol and runs the only investment fund dedicated to the experience economy – FMZ Ventures. In this c…
Oct 12, 2022Locked: needs Free membership
Your business's growth—and profitability—depends more than you think on the stories you tell. In this first of a two-part session, Mitch and Akila will help you craft your brand story, product story, and the pitch you make to partners who a…
Oct 11, 2022Locked: needs Free membership
When you’re ready to grow your business and you think opening a second location is the way to go, there are a lot of options and considerations. Join this interactive discussion session with Justin Buzzi from Get Up and Go Kayaking (19 fran…
Oct 11, 2022Locked: needs Free membership
Every business starts small, but most tour and activity operators stay small. How do some find their path to scaling success while so many fail to expand? Strategic growth specialist Casey Clark walks through the all-too-common missteps tha…
Jun 10, 2021Locked: needs Free membership
It’s one of the biggest unspoken weaknesses for operators offering custom tours: responding to quote requests. Every operator does it differently. But what do your customers really want? And what do your distribution partners need? How effe…
Jun 10, 2021Locked: needs Free membership
Payments are one of the biggest challenges that every tour operator faces, both small and large, both custom or scheduled tours. This session will teach you how to minimize expensive credit card fees provide essential tips for dealing with…
Jun 9, 2021Locked: needs Free membership
You can’t change bad weather or unexpected traffic...but can you can balance the unpredictable with a few well-placed, impactful moments. In this session, you’ll learn to identify, amplify and manufacture wow moments. Making your job easier…
Jun 9, 2021Locked: needs Free membership
More and more multi-day operators are focusing on growing direct online bookings, but this is no easy task for tour operators selling complex, multi-component tours. In this talk, Intrepid Travel’s head of customer experience shares their a…
May 17, 2021Locked: needs Free membership
This unit highlights different automations that can drive more direct bookings. Instances of these concepts in ecommerce will be reviewed along with specific examples in use in the tours, activities and attractions industry. We'll discuss a…
May 5, 2021Locked: needs Free membership
See how virtual assistants and smart speakers are being utilized by lodging providers to safely provide on-premises services, including curated recommendations for guests of the best local tours and attractions, and how you can partner with…
