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Latest from Arival

  • Report

    Technology & Connectivity Report

    Jan 17, 2023Locked: needs Pro

    The state of booking system adoption and satisfaction, connectivity and tech priorities for tour & activity operators

  • Article

    Step Aside Email, Operators are Improving Customer Service and Increasing Sales with Chat

    Jan 5, 2023

    The latest Arival Guide provides an essential how-to on guest messaging and chat for attractions, activity and tour operators, and includes a comparative, in-depth matrix of chat providers

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    More Attractions Visitors Looking For Guided Experiences in 2023

    Dec 30, 2022

    New Arival research shows a significant shift in traveler preferences post-Covid towards guided experiences. Here’s how attractions can adapt to this latest shift.

  • Article

    One Chart to Rule Them All: Why Travelers Choose One Experience Over Another

    Dec 12, 2022

    Tour, activity and attraction operators: if you only pay attention to one chart from Arival research over the past year, let it be this one.

  • Report

    The Global Attractions Traveler

    Nov 29, 2022Locked: needs Pro

    How travelers choose and book visitor attractions, how these trends have shifted since the pandemic, and what this means for attraction operators and marketers.

  • Article

    The Big Shift from Tickets to Tours – and Experiences

    Nov 28, 2022

    Guided Tours Surpass Attractions in Travel’s First “Post-Covid” Year

  • Article

    Why Travelers Book Some Experiences Last Minute and Others in Advance

    Nov 16, 2022

    The importance a traveler places on an activity is a major factor, while a generational shift means younger travelers are prioritizing experiences and planning further in advance.

  • Article

    Mobile Now Two in Five Online Bookings for Operators

    Nov 11, 2022

    Over half of attractions’ online bookings, two in five tour and activity online bookings are now on mobile, according to latest Arival operator surveys

  • Report

    The 2023 Experiences Traveler

    Nov 9, 2022Locked: needs Free membership

    Insights on what travelers are looking for and how you can plan to attract them in 2023: an exclusive report from Arival and Phocuswright. **Free or Pro Access Insiders download free!

  • Article

    Operator Outlook for 2023: “Positive but Choppy”

    Nov 7, 2022

    Worldwide operator survey reveals broad — but mixed — gains for most operators in 2022, with optimism tempered by inflation, rising costs and recession concerns

  • Article

    Online Booking Accelerates, OTAs Fastest Growing Channel

    Oct 21, 2022

    New report on market sizing and forecasting from Arival and Phocuswright highlights the need for operators to prioritize online sales channels

  • Article

    Global Travel Experiences Sector to Surpass Pre-Pandemic Booking Levels by 2024

    Oct 10, 2022

    Plan ahead with updated market sizing and forecasting for the in-destination experiences industry by region, category and channel, with the latest research from Arival and Phocuswright

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