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Latest from Arival

  • Video

    Tour Guide Training, Beyond the Script

    Nov 5, 2020Locked: needs Free membership

    Last, but certainly not least, we turn our full attention to tour guides. As well all know, a fantastic guide can make or break a tour. But guiding is so much more than just learning the route and script, and being available to lead the tou…

  • Video

    Diversity Matters: Industry Challenges and Practical Applications for your Business

    Nov 5, 2020Locked: needs Free membership

    Diversity isn't something optional that you might think about from time to time. It should be baked into every aspect of your business and the industry: from marketing strategies and hiring practices to tour design and making guests feel we…

  • Video

    Everything Is Storytelling: Bringing Emotion and Connection to the entire Customer Journey

    Nov 5, 2020Locked: needs Free membership

    The "wow moment" is really the soul of the tour. It's the moment when a place comes alive; it could be a story or a shared experience, but it always involves emotion, surprise, and delight. Tours focused around wow moments are transformativ…

  • Video

    Going Local

    Nov 5, 2020Locked: needs Free membership

    Grow your business with in-market partnerships and targeted local marketing.

  • Video

    Entrepreneurship Panel: Tips, Tricks and Advice for New Businesses

    Nov 5, 2020Locked: needs Free membership

    When we start our businesses, it's rarely with a perfect roadmap. We learn while doing, and a lot of lessons are learned later than we'd like. Beginning and early-stage businesses have unique challenges, wearing so many hats you sometimes d…

  • Video

    The Guide in the Driver Seat: Building Creative, Unique Experiences

    Nov 5, 2020Locked: needs Free membership

    Unique tours are the new normal. A new segment of guests have moved beyond the cookie-cutter, and want something original and special. Join this panel discussion as representatives from Atlas Obscura and Travel Curious talk about developing…

  • Video

    The Future of Experiences: Empowering Guides and Engaging Guests

    Nov 5, 2020Locked: needs Free membership

    TripSchool is a training company focused on helping guides and operators create and lead phenomenal travel experiences, from storytelling to product development to guest experience. We'll start this Boot Camp day with a series of expert dis…

  • Video

    Profitability and Pricing, Walking the line of pricing structures

    Nov 5, 2020Locked: needs Free membership

    The challenge when pricing your tours is making sure that you are able to effectively sell to your guests and still cover your expenses. All too often, tour operators will only look at their local competitors in order to set their own prici…

  • Video

    Guest Experience is Everything: The Power of Creating "Wow" Moments

    Nov 5, 2020Locked: needs Free membership

    The "wow moment" is really the soul of the tour. It's the moment when a place comes alive; it could be a story or a shared experience, but it's always involves emotion, surprise, and delight. Tours focused around wow moments are transformat…

  • Video

    Roundtable: The Future of Food Tourism

    Nov 4, 2020Locked: needs Free membership

    During these unprecedented times, the future of Food + Beverage Tourism hangs in the balance and seemingly out of our control. As anxiety and questions swirl around what the post-pandemic recovery of the tourism and restaurant industries wi…

  • Video

    Which 'R' are you?

    Nov 3, 2020Locked: needs Free membership

    Today's the day to rethink, reboot, restart, and rebound. Day 2 of Arival 360 delves deep into the outlook for Europe, the future of distribution, product design, pricing, operations, metrics, and more.

  • Video

    Multi-Day Tours

    Nov 3, 2020Locked: needs Free membership

    If you offer or want to offer multi-day tours, join this Buzz Session to discuss how multi-day tours are different than day tours, issues related to tour guides, and best practices for putting together multi-day tours.

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