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Latest from Arival

  • Article

    Rebuilding with the “Wow” Factor for Visitor Attractions

    Apr 4, 2023

    How dynamic pricing, capacity management and interactivity enhance the visitor experience for Merlin Entertainments’ attractions

  • Article

    Choosing a Booking System Just Got Easier

    Apr 4, 2023

    With more travelers booking experiences online, having a modern booking system is more important than ever: Arival’s new guide will help you make this all-important decision for your business

  • Article

    The Fastest Growing Sales Channel in Tours, Activities, Attractions

    Mar 20, 2023

    Online travel agencies will nearly triple in global gross bookings and total market share by 2025 as more travelers find, choose and book things to do online

  • Article

    GetYourGuide Steps Into Direct Booking with “Ticketing Solution”

    Feb 28, 2023

    Tiqets, Klook, GetYourGuide are all now offering some form of booking system to operators. Are more online travel agencies trying to get a piece of the direct booking pie? What does this mean for operators? Arival investigates.

  • Article

    Is TikTok Worth It for Tours and Activities?

    Feb 13, 2023

    Short form videos on TikTok and other platforms have the potential to get you a lot of views, but do those views actually translate to bookings? One operator experiments

  • Article

    Is Resistance Futile? What Tour Operators Need to Understand About Generative AI and ChatGPT

    Feb 6, 2023

    A tour operator turned innovation advisor discusses what tour operators need to know, should be doing and NOT doing with generative AI and ChatGPT

  • Article

    Tours and Activities’ Dirty Secret: Many Operators Don’t Use Tech

    Jan 23, 2023

    Low booking system adoption rates among tour, activity and attraction operators remains a headwind to industry growth, latest Arival report finds

  • Article

    Top Chat and Messaging Providers for Tour and Activity Operators

    Jan 16, 2023

    How to decide if you need a chat and messaging platform, what type of chat will work best for you, and the top nine chat providers to consider.

  • Article

    Generative AI: The Hype is Underestimated

    Jan 9, 2023

    Planning a trip to Panama with ChatGPT scratches the surface of what the latest developments with generative AI can mean for experience operators

  • Article

    Step Aside Email, Operators are Improving Customer Service and Increasing Sales with Chat

    Jan 5, 2023

    The latest Arival Guide provides an essential how-to on guest messaging and chat for attractions, activity and tour operators, and includes a comparative, in-depth matrix of chat providers

  • Article

    How to Find the Best Tour Operator Software and Activities Booking Technology for You

    Dec 29, 2022

    Booking tours has been made easier with the help of modern tools. But which tour operator software is the right one for you? Check out our roundup here!

  • Article

    2022 in Review: Experiences Industry Gains Momentum Coming Out of Covid

    Dec 20, 2022

    Arival Co-founder Bruce Rosard reviews his top travel trends for In-Destination Experiences: what’s changed in tours, activities and attractions since the beginning of 2022, and what to watch in 2023.

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