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  • Video

    ARIVAL | ELEVATE : From Chat to Conversion

    Oct 23, 2025Locked: needs Pro

    Chatbots aren’t just for customer support anymore. Every guest question—before, during, or after a visit—offers insights that can drive sales. In this hands-on workshop, Dan Flores of Satisfi Labs reveals how leading attractions and tour op…

  • Video

    ARIVAL | ELEVATE : Turning Reviews Into Revenue

    Aug 21, 2025Locked: needs Free membership

    Discover how to leverage AI to analyze and act on customer reviews to drive sales, market more effectively and identify hidden profit opportunities. Join us for a special Elevate Session led by Kelsey Tonner of Guest Focus, where you’ll lea…

  • Video

    ARIVAL | ELEVATE : From Insights to Income: How to Make Data Work Harder For You

    Jul 24, 2025Locked: needs Pro

    How do you “benchmark” your business with industry data? How should you be adapting your products for consumer trends? And what can your review data tell you about how you could elevate your experiences? In this session, Anna Cashman, Head …

  • Video

    ARIVAL | ELEVATE : Navigating the downturn: Smart moves for shifting markets

    Jun 26, 2025Locked: needs Pro

    Economic uncertainty doesn’t have to mean business instability. Colin Bowman, Vice President at Cultivate Advisors, leads a practical learning session exploring proven strategies that have helped tour and activity operators not only stay af…

  • Video

    ARIVAL | ELEVATE : Marketing with AI Part 2: Content Strategy

    May 22, 2025Locked: needs Pro

    Implementing AI in your marketing doesn’t have to be intimidating. In Part 2 of the Marketing With AI training session with Kelsey Tonner from Guest Focus, you’ll walk away with a list of content ideas and a framework to keep your marketing…

  • Video

    ARIVAL | ELEVATE : AI & The Future of Search Optimization

    Apr 17, 2025Locked: needs Pro

    AI hasn't made SEO obsolete, but it is changing how to optimize your online content to get found by potential customers in search. In this session, Brennen Bliss, Founder and CEO of Propellic, shares some of the latest insights on search en…

  • Video

    ARIVAL | ELEVATE : Experiences Industry Essentials

    Mar 20, 2025Locked: needs Free membership

    Strategy and connectivity expert Martin Harlow offers an essential overview of the tours, activities, and attractions sector. Whether you’re new to the industry or looking for a refresher, this session will break down the fundamentals of di…

  • Video

    ARIVAL | ELEVATE : Marketing With AI For More Bookings

    Feb 20, 2025Locked: needs Pro

    Implementing AI in your marketing doesn’t have to be intimidating. In this training session, Part 1 of 2 with Kelsey Tonner from Guest Focus, you’ll learn how to use AI in a way that keeps the human touch at the forefront. Tour operators wi…

  • Video

    ARIVAL | ELEVATE : Digital Marketing in 2025: The Future of Search

    Jan 23, 2025Locked: needs Free membership

    Marketing is the key to getting more direct bookings, but how should you be spending your marketing time, energy and budget? Is Google Ads the way, or is TikTok the ticket? What else is on the horizon? In this session we'll get an overview …

  • Video

    ARIVAL | ELEVATE : Conversion Rate Optimization: Tour Description Tune-Up

    Nov 21, 2024Locked: needs Free membership

    Learn how to craft compelling tour descriptions, grab attention with irresistible headlines, highlight your unique value propositions, and address potential customer objections effectively. Put one of your tour descriptions in the hot seat …

  • Video

    Arival | Elevate Season Wrap-Up & Planning for Growth in 2025 - 24 October 2024

    Oct 24, 2024Locked: needs Free membership

    As the busy season wraps up for many of us, it’s time to take stock of your business performance and plan for future growth. In this insightful session, Andrea Ross from Cultivate Advisors will walk us through the planning methodology and k…

  • Video

    Arival | Pour into Partnerships Like a Pro - 26 September 2024

    Sep 26, 2024Locked: needs Free membership

    Learn the secrets of pairing your business with others through revenue-generating relationships, with certified wine educator, tour business founder and small business coach Renee Ventrice. Join this interactive session and discover actiona…

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