Aug 25, 2020Locked: needs Free membership
One of the world’s largest operators of multi-day and day-tour brands was forced to process some 35,000 cancellations and suspend trips through September. In this candid interview, we’ll discuss how the company is managing through the crisi…
Aug 25, 2020Locked: needs Free membership
The Best Part of Travel has been among the worst hit in travel, and operators across Asia have been among the most severely affected. What’s the state of our industry today? What is the outlook for tomorrow? What key themes will define the …
Jun 25, 2020Locked: needs Free membership
This not-so-small, multi-city ghost and pub tour operator has adapted its tours to smaller groups, adjusted itineraries and more safety and sanitation. We'll discuss how its going and what they've learned with operations manager Jared Broac…
Jun 25, 2020Locked: needs Free membership
Lockdowns may be easing, but uncertainty isn’t. When should you reopen? And what steps should you take to ensure the health and safety of your guests, your staff, and your partners? How do you do that without sacrificing the quality and exc…
Jun 25, 2020Locked: needs Free membership
One of the first large attractions to reopen, Tampa's Florida Aquarium welomed back guests on May 15 with capacity limitations and employee masks. We'll hear from the institution's CEO on more than a month's worth of learnings on what visit…
Jun 25, 2020Locked: needs Free membership
Learn how to watch the trends so you can stay a step ahead of competitors, and how to watch your own data to determine how much to invest and what messages are resonating with customers today. See specific ways to address the uncertainty th…
Jun 25, 2020Locked: needs Free membership
Learn how to watch the trends so you can stay a step ahead of competitors, and how to watch your own data to determine how much to invest and what messages are resonating with customers today. See specific ways to address the uncertainty th…
Jun 17, 2020Locked: needs Free membership
They are some of the biggest questions facing everyone in travel and tourism: when will international travel resume? When it does, what will it look like? What will travelers expect? Which travelers will return first? And how do we all prep…
Jun 5, 2020Locked: needs Free membership
Successful Pivots: How to Not Go Out of Business Times like these call for innovation and creativity. Every company that wants to stay in business has an opportunity to do that by thinking differently. Learn from the experiences of four ent…
Jun 3, 2020Locked: needs Free membership
Think Differently: It is time for DMOs to work with Local Tours, Activities, Attractions & Experiences Destination Marketing Organizations (DMOs) are typically government-funded tourism marketing offices for cities, states, and regions and …
Jun 2, 2020Locked: needs Free membership
The Path Ahead for Ticketed Attractions The world’s greatest monuments, amusements, museums, observatories, and cultural sites have gone from over-tourism to no tourism in a matter of days. Now they must move toward a new future of safe tou…
May 29, 2020Locked: needs Free membership
Managing Your Insurance Program We’ll discuss approaches to risk management and insurance specific to tourism operators as we navigate the COVID-19 pandemic. What should you be doing now to scale things back and try to save money? What shou…
