Oct 26, 2020Locked: needs Free membership
After spinning off from TripAdvisor, our industry’s oldest OTA has rolled out new pricing and commission policies, new product quality standards, and more. Join us for this candid interview with Viator president Ben Drew as we delve into t…
Oct 26, 2020Locked: needs Free membership
Operator Voice: Digging Deep to Stay Inside Out Stacey Toussaint, Founder & Chief Tour Guide, Inside Out Tours Stacey Tourssaint gave up a legal career to pursue her passion for telling the lesser-known, inclusive stories of her native New …
Oct 26, 2020Locked: needs Free membership
From bike-riding as a child in Iran to completing a Ph.D. in Canada to fulfilling her dream as an entrepreneur and bike tour operator, Maria Rasouli has faced and overcome plenty of challenges. This is her story – and her plan – to see her …
Oct 26, 2020Locked: needs Free membership
Close. Re-open. Hibernate. Furlough. Scale back (but not too much). Every travel business owner has been faced with the toughest of decisions this year. In this special roundtable, we have a frank discussion with three small operators on th…
Oct 26, 2020Locked: needs Free membership
Fresh off the completion of a $165 million renovation, New York’s most iconic attraction, along with countless tour and attraction operators across the country and around the world, was forced to close its doors. In this special keynote int…
Aug 25, 2020Locked: needs Free membership
The world-famous Gardens By The Bay has re-opened with great success and fanfare. Hear their story about re-opening, drawing crowds, and even with 1-2 hour wait times how they are to manage their recovery.
Aug 25, 2020Locked: needs Free membership
One of the world’s largest operators of multi-day and day-tour brands was forced to process some 35,000 cancellations and suspend trips through September. In this candid interview, we’ll discuss how the company is managing through the crisi…
Jun 25, 2020Locked: needs Free membership
This not-so-small, multi-city ghost and pub tour operator has adapted its tours to smaller groups, adjusted itineraries and more safety and sanitation. We'll discuss how its going and what they've learned with operations manager Jared Broac…
Jun 25, 2020Locked: needs Free membership
Lockdowns may be easing, but uncertainty isn’t. When should you reopen? And what steps should you take to ensure the health and safety of your guests, your staff, and your partners? How do you do that without sacrificing the quality and exc…
Jun 25, 2020Locked: needs Free membership
One of the first large attractions to reopen, Tampa's Florida Aquarium welomed back guests on May 15 with capacity limitations and employee masks. We'll hear from the institution's CEO on more than a month's worth of learnings on what visit…
Jun 25, 2020Locked: needs Free membership
Learn how to watch the trends so you can stay a step ahead of competitors, and how to watch your own data to determine how much to invest and what messages are resonating with customers today. See specific ways to address the uncertainty th…
Jun 25, 2020Locked: needs Free membership
Learn how to watch the trends so you can stay a step ahead of competitors, and how to watch your own data to determine how much to invest and what messages are resonating with customers today. See specific ways to address the uncertainty th…
