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  • Video

    Building Your Digital PR Toolkit

    Oct 13, 2022Locked: needs Free membership

    Ready for your share of the limelight? Want to know how to build a PR toolkit in 5 easy steps? Then don't miss this masterclass with Catherine and Bee of daysout.com - you're set to come away with everything you need to know about getting g…

  • Video

    Introduction to using Autonomous Vehicles to Operate Sightseeing Tours

    Oct 13, 2022Locked: needs Free membership

    For the last one hundred years tour buses have provided the transport platform for tour operators offering urban and rural experiences. Within the next few years transport is evolving with the introduction of autonomous vehicles with no dri…

  • Video

    The Secrets of Hiring, Training & Retaining Guides

    Oct 13, 2022Locked: needs Free membership

    Tour guides are the face of your business. But finding the right candidates and building a great training program are still challenging for so many operators. In this session we will discuss key questions to ask when interviewing, learn new…

  • Video

    Chat & Messaging: Improve Guest Service & Grow Your Reviews

    Oct 13, 2022Locked: needs Free membership

    Chatbots and messaging are becoming commonplace in business-to-customer communication, especially with Gen-Z and millennial travelers. This session explores the role of chat in the customer journey, the opportunity for more efficient custom…

  • Video

    Connectivity & the Case for Standards, presented by OCTO

    Oct 13, 2022Locked: needs Free membership

    With hundreds of booking and ticketing systems, hundreds (or thousands) of distributors, any many, many more operators, technology connectivity for third-party distribution has never been more important. While much progress has been made ov…

  • Video

    How to Increase Your Prices by Designing for Delight

    Oct 13, 2022Locked: needs Free membership

    A higher-priced tour doesn't need to cost you more. It just needs to be perceived as more valuable by your customer. In this talk we'll look at the tour design and human psychology principles that together create a better experience, better…

  • Video

    Google Things to do: An Essential Guide to Listings & Ads for Operators & Attractions

    Oct 13, 2022Locked: needs Free membership

    The world’s biggest search engine has taken a big step into the Best Part of Travel with Google Things to do, an initiative that presents attraction and experience ticket prices and purchasing options directly in Google search results. This…

  • Video

    Sustainability and Stewardship—What They Really Mean and the Practices that Work!

    Oct 13, 2022Locked: needs Free membership

    Sustainability and outdoor stewardship remain highly important for many travelers coming out of the pandemic, but companies are still having a hard time navigating which practices are going to make a difference in their programs. Navigating…

  • Video

    The State of Play in Asia

    Oct 12, 2022Locked: needs Free membership

    The region that had been a primary driver of tourism growth through the preceding decade has struggled the most during the pandemic – and its path to fully reopening remains far from certain. In this talk Klook's chief commercial officer Wi…

  • Video

    The Audacity to Go There: Tours in the Hood

    Oct 12, 2022Locked: needs Free membership

    From dope Black murals, afrobeats, cheesesteaks and mom-and-pop shops, this social impact entrepreneur and self-described hood advocate delivers experiences that immerse visitors into the sights, sounds, tastes and community well known to l…

  • Video

    The Whole Donut

    Oct 12, 2022Locked: needs Free membership

    This is the story of how a digital marketing expert and donut aficionado took his sweet signature tour from a single successful city to 13 locations, including three overseas.

  • Video

    The Future of the Experience Economy: Fireside Chat with Michael Zeisser

    Oct 12, 2022Locked: needs Free membership

    This one-time executive of Liberty Media and Alibaba currently serves on the board of directors for GetYourGuide, Fever, Atlas Obscura and Easol and runs the only investment fund dedicated to the experience economy – FMZ Ventures. In this c…

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