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    Ask Me Anything: Ben Drew, President, Viator

    Mar 24, 2020Locked: needs Free membership

    Ask Me Anything: Ben Drew, President, Viator Tuesday, 24 March 2020, 11:00 EST & 16:00 CET Interviewer: Douglas Quinby, CEO, Arival Earlier this year TripAdvisor surprised the industry by announcing a strategy change to emphasize the Viator…

  • Video

    Financial Management in a Downturn: 8 Steps Tour Operators Should Take Right Now

    Mar 23, 2020Locked: needs Free membership

    Financial Management in a Downturn: 8 Steps Tour Operators Should Take Right Now Monday, 23 March 2020, 13:00 EST & 18:00 CET Kate Presto, President, KIS Accounting The economy may be cyclical, but that doesn’t mean you’re at its mercy. You…

  • Video

    Workshop: Pricing & Marketing in a Downturn

    Mar 19, 2020Locked: needs Free membership

    Presenter: Lukas Hempel, Managing Director, bookingkit How do you price, market and push your products amid a global downturn in travel demand? When should you discount? What messaging and promotions should you use? This workshop walks thro…

  • Video

    Ask Me Anything: Simone Gozzi, Founder & CEO, City Wonders

    Mar 17, 2020Locked: needs Free membership

    Since its founding in 2004, City Wonders has emerged as one of Europe’s leading tour operators, featuring tours of Europe’s most iconic cities and sites. Now the company is on the front lines of an extraordinary crisis. Hear how its founder…

  • Video

    Contending with Crisis: What Operators Can Do to Get Through It Now (Roundtable)

    Mar 12, 2020Locked: needs Free membership

    The rapid spread of coronavirus and its impact on travel and tourism has brought a swift and forceful reminder to us all: from terrorism and political instability to natural disasters, overtourism, and disease outbreak, travel and tourism i…

  • Video

    The Great Tech Debate: A Roundtable with Reservations​

    Nov 13, 2019Locked: needs Free membership

    The rapid growth and adoption of reservation systems have made mission-critical tech accessible to even the smallest operators and brought much of our industry online. But just how different are all of these systems (Arival has identified m…

  • Video

    Ask Me Anything: Airbnb

    Oct 31, 2019Locked: needs Free membership

    Experiences, the once-fledgling tours and activities initiative of the online accommodation giant, is growing up fast. Airbnb now boasts more than 30,000 experiences around the world, a new multi-day tour division and more. This candid inte…

  • Video

    Let's Get Direct about Growth and Distribution

    Oct 30, 2019Locked: needs Free membership

    This operator roundtable delves into challenges and best practices around working with OTAs, managing distribution channels and building a direct and diversified sales strategy.

  • Video

    Operator Story: Putting People First

    Oct 30, 2019Locked: needs Free membership

    Grow grow grow goes the corporate credo, but grow at any cost? Sue Cooper of Lazy Dog Adventures and the author of Millionaire in Flip Flops has a different message: you can grow a great business and have a balanced lifestyle. The secret to…

  • Video

    The Joy of Growing Pains

    Oct 30, 2019Locked: needs Free membership

    Growth in most companies is hardly a straight line up, but more like an adventure course with plenty of downs as well as ups. In this operator story, James Blick shares the lessons learned from Devour’s tours and detours since its founding …

  • Video

    Next from Asia The Rise of Southeast Asia

    Oct 30, 2019Locked: needs Free membership

    While all eyes have focused on China, travel demand from Southeast Asia—from Indonesia to the Philippines and beyond—has been surging. This talk introduces us to the next big wave of travelers from Asia, and how you can capture the market.

  • Video

    Operator Story Branding Bad

    Oct 30, 2019Locked: needs Free membership

    What started out as a failed business venture finally found its success by having their guests unleash their “bad side.” Hear about the journey YourBikerGang.com took to transition from a product company to an experience company with its br…

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