Oct 30, 2019Locked: needs Free membership
What makes the ideal customer experience? How do you design your tours, activities or experiences to great the best possible outcome? The co-founder of one of the largest online culinary experience marketplaces shows how they use their cust…
Oct 30, 2019Locked: needs Free membership
How do you begin to design a major new attraction in a destination that already has it all? In this talk, attractions industry veteran Jason Horkin walks us through the design-led approach they took to develop the Vessel and the Edge, and h…
Oct 30, 2019Locked: needs Free membership
We all know lots of reviews and great photos are essential, but the next generation of travelers want something more. Drawing on parallels from online retailing, one of the world’s largest travel sellers walks through the distinct aspiratio…
Oct 30, 2019Locked: needs Free membership
Arival returns with its in-depth look at U.S. travelers and what they want from tour, activity and attraction operators for 2020. Arival’s new research looks at everything from how travelers choose and book and what drives tour and activity…
Oct 30, 2019Locked: needs Free membership
How travelers experience a tour, an attraction or activity and the ways in which operators can deliver those experiences are changing rapidly. In this first-time session at Arival, we feature new innovations that could change the way you do…
Oct 29, 2019Locked: needs Free membership
Amid the rapid growth of tours and activities, where are global brands? Why hasn’t this taken hold? More and more companies are building multi-destination tour brands, seeking to extend their names and establish brand standards across multi…
Oct 29, 2019Locked: needs Free membership
Every tour operator wants their tours and experiences to have an impact. But Invisible Cities in the UK, Scotland, seeks to be transformational for its guides as well as its guests. Founded in 2016, this company trains individuals affected …
Oct 29, 2019Locked: needs Free membership
It’s one of our industry’s biggest online brands, the largest platform for traveler reviews and—for many operators—an important source of bookings. In this one-on-one interview, we (and you) ask the questions that matter most to your busine…
