Aug 5, 2021Locked: needs Free membership
There are so many tools and choices to be made in what tech will really help to support and grow your business. This workshop from the head of operations from leading Japan food tour company Arigato Japan talks through the essential best pr…
Jun 10, 2021Locked: needs Free membership
It’s one of the biggest unspoken weaknesses for operators offering custom tours: responding to quote requests. Every operator does it differently. But what do your customers really want? And what do your distribution partners need? How effe…
Nov 5, 2020Locked: needs Free membership
Last, but certainly not least, we turn our full attention to tour guides. As well all know, a fantastic guide can make or break a tour. But guiding is so much more than just learning the route and script, and being available to lead the tou…
Nov 3, 2020Locked: needs Free membership
We all know that choosing the right Res-Tech system is one of the most crucial elements to your business -- It's what you and your team are using on a daily basis to take bookings, manage reservations and run your day-to-day operations. Whi…
Nov 2, 2020Locked: needs Free membership
Let's discuss creative tips, strategies and ideas for how to engage with our guests before and after the tour experience, setting better expectations beforehand and continuing the relationship afterwards, all to convert them into repeat cus…
Oct 29, 2020Locked: needs Free membership
In times like these, every dollar matters. Even small changes in pricing strategy can have a big impact on your bottom line. This workshop explores the essential topics on pricing, including discounting, upselling and bundles, how often to …
May 11, 2020Locked: needs Free membership
Many companies are making mistakes in processing tour feedback. This is directly impacting the reputation and referrals of tour operators and OTAs. In today’s event, we look at how to optimize your feedback loop and grow your business. Revi…
May 8, 2020Locked: needs Free membership
Online Experiences: How to design, build and sell them now and in the future Arival is bullish on online experiences, and we're not the only ones. Online experiences are not only a great way for tour operators to generate revenue and stay i…
Mar 19, 2020Locked: needs Free membership
Presenter: Lukas Hempel, Managing Director, bookingkit How do you price, market and push your products amid a global downturn in travel demand? When should you discount? What messaging and promotions should you use? This workshop walks thro…
Oct 30, 2019Locked: needs Free membership
How do you begin to design a major new attraction in a destination that already has it all? In this talk, attractions industry veteran Jason Horkin walks us through the design-led approach they took to develop the Vessel and the Edge, and h…
Oct 30, 2019Locked: needs Free membership
How travelers experience a tour, an attraction or activity and the ways in which operators can deliver those experiences are changing rapidly. In this first-time session at Arival, we feature new innovations that could change the way you do…
