Innovation Labs

Founded in 2001, Vox Group has consistently demonstrated its commitment to the advancement of the tourism and cultural sectors through innovative guiding solutions and robust industry support. We have actively engaged with tour operators, attractions, destination marketing organizations (DMOs), museums, and cultural institutions worldwide to develop and implement state-of-the-art technologies.…

We’re laser-focused on the in-tour experience and tour guides, the backbone of the industry who’ve historically had to rely on cash tips, paper brochures, and a lot of manual work. With our in-tour engagement technology, we’re helping guides step into the digital age. Our comprehensive digital tipping platform is a…

 Our platform streamlines and centralizes all communication via Email, WhatsApp, SMS, OTAs, Agencies, and/or Branded Push Notifications. We ensure that all travelers can be reached anytime, anywhere. We automate the distribution of welcome messages, reminders, waivers, on-trip documents, tipping, surveys, review collection, upsells, cross-sells, vehicle-location updates, and more! We also…

For over a decade, TOMIS has been dedicated to customer experience software and digital marketing services. TOMIS has expanded its international presence through the acquisition of Yonder HQ. Yonder is focused on helping tour operators scale their business through AI automation, streamlining customer communications, and increasing their direct bookings with…

Peek has been at the forefront of innovation in the industry for the last decade and is proud to put operators at the heart of their business. Peek has developed a unique and interactive Customer Portal accessible to guests post-purchase, designed to enhance the customer experience by allowing them to…

PEEK Is the 2024 WINNER of The Innovation Showcase, sponsored by Belvera Partners and Phocuswright. The showcase highlights extraordinary innovation in the Best Part of Travel: Tours, Activities, Attractions, Events & Experiences. Five finalists, as chosen by the Arival Spotlight Awards Judges took the stage and were critiqued by expert…

Every day, millions of travelers invest over $6M in guided tours, seeking a seamless exploration experience. However, traditional tours often come with challenges, such as rushed itineraries, large groups, and long lines to attractions. WeGoTrip allows travel by its own rules, providing instantly available self-guided audio tours across the world.…

Transform the tour ending into an excellent opportunity to engage with your guests. After the tip: AI assisted, customized reviews, Social Connect and Tour Upsells, all from within the app.

TourReview Report is a revolutionary technological platform that helps tour operators manage their online reviews from all major platforms in one place. Our software is purpose-built to solve the common problem of fragmented review data, and to empower tour operators to use customer feedback to improve their services and increase…

TourConnect uses AI to automate manual reservation processes. TourConnect eliminates data entry until all OTA’s/DMC’s gradually get connected with restechs. Features include Revenue Optimization, Dynamic Distribution, Predictive Analytics

A communication platform for tour operators that reaches guests wherever they are. We build fully-branded apps that drive repeat bookings and loyalty.

Hear from the founder of Avital Food & Drink Experiences about her approach to new product development and how she fosters innovation in her company. She'll share how she rapidly creates experiences that clients love, with techniques such as sell first, build later; leveraging halo effects; and fostering an internal…

Beyond the Bell Tours has built an award-winning business by telling the untold stories of Philadelphia’s rich history, from women and LGBTQ communities to social activism and resistance. This talk from co-founder Rebecca Fisher tells the Beyond the Bell story, and how they tackle tough subjects while making guests from…