Operations

Multi-Day Tour Tech Town Hall: Tech Challenges for Multi-Day – What to Use & What to Skip

by Team Arival | 2025-10-01 10:45:00

The right tools can transform your business; the wrong ones can hold you back. In this interactive town hall, we’ll unpack the biggest tech challenges for multi-day operators today, from inventory management and dynamic pricing to CRM, guest communication, and reporting. Hear from fellow operators on what’s delivering results, what’s…

Segment: Multi-day, Distribution, Operations, Operator Business Tips, Strategy, Technology, Tour & Activity Operators

Distribution for Multi-Day: What’s Working. What’s Not. What’s Next

by Team Arival | 2025-10-01 10:45:00

The distribution game for multi-day tours requires a different strategy than day tours. Learn how you can succeed in this fast growing category! From OTAs and travel advisors to direct booking and emerging B2B platforms, the path to market for multi-day tours has always been different from day tours. To…

Segment: Multi-day, Distribution, Operations, Operator Business Tips, Strategy, Technology, Tour & Activity Operators

The Guide to Growth: How LivTours’ Built a Big Business on Small-Group Experiences

by Team Arival | 2025-04-30 09:30:00

From humble beginnings as a tour guide in Rome, Angelo Carotenuto has grown LivTours into a leading tour provider, offering hundreds of tours across 16 European destinations—all while staying true to their focus on private and small-group experience. In this session, Angelo shares LivTours’ Learn from the challenges and lessons…

Segment: Experience Design, Operations, Operator Stories

Sustainability in Action: Lessons Learnt, Ideas for Now

by Team Arival | 2024-11-25 09:00:00

Sustainable tourism is not just a trend, it's not new. Paul Easto, Founder of The Wilderness Group and chief sustainability officer of the Active Travel Group, delves into key lessons learnt from two decades of sustainable tourism development, and why a different approach might help future travellers make better choices. Reflecting…

Segment: Operations

ARIVAL | ELEVATE: Insurance Strategy Session with Granite Top 5 Mistakes with Waivers – 27 Sept 2023

by Team Arival | 2023-09-27 11:00:00

Waivers, especially for operators in the adventure space, can be a tricky thing to navigate. That’s why we’re excited to share this new Elevate session with Granite Insurance. Join Granite’s Senior Business Risk Consultant Chris Murray as he discusses the Top 5 mistakes that operators make with waivers and offers…

Segment: Operations, Operator Business Tips

ARIVAL | ELEVATE: Build Your A-Team Series with Cultivate Advisors – Part 3

by Team Arival | 2023-03-30 11:00:00

In Part 3 of Build Your A-Team, Cultivate Advisors explores building a performance culture through clear expectations, trust, constructive feedback and accountability. The session discusses adapting leadership and delegation to team members’ skills and confidence, using goals and KPIs in regular one-to-one meetings, and supporting guides and other staff consistently.

Segment: Operations, Operator Business Tips

Janelle Visser David Anderson Ola Strand Andersen Wilfred Fan Outlook for Asia

The Outlook for Asia – and What It Means for Europe

by Team Arival | 2023-03-06 16:55:00

Asia Pacific – a primary driver of tourism growth through the preceding decade – is finally reopening, and travelers are poised to return. This session assembles tourism and experiences leaders from the region to discuss the outlook, what the returning Asian traveler wants, and how tour and attraction operators in…

Segment: Distribution, Operations

Marc Mekki Generative AI and the Future of Experiences

Generative AI & the Future of Experiences

by Team Arival | 2023-03-06 09:40:00

ChatGPT has unveiled – if not unleashed – the potential of generative AI across so many industries – not the least of which is tours, activities and attractions. This talk from strategic innovation and design advisor Marc Mekki walks us through the change to come, and what it means for…

Segment: Operations, Technology

Hot Topics with Douglas Quinby Ben Drew Sophie Havard-Williams Tina Kyriakis Patric Sjoberg

Hot Topics!

by Team Arival | 2023-03-06 16:30:00

This roundtable assembles leadership from top operators across Europe for their views on the state of our industry and the outlook for 2023. Will explore the travel economy, product changes, pricing, distribution, direct booking, ChatGPT, sustainable tourism, and competing with OTAs, and much more.

Segment: Distribution, Marketing, Operations, Technology

Douglas Quinby Peter Ulwahn Ask Me Anything TUI

Ask Me Anything: TUI Musement

by Team Arival | 2023-03-06 14:35:00

From holiday tour packages and shore excursions to travel agents and OTAs, this division of German travel behemoth TUI Group is one of the largest sellers of things to do around the world. We sit down for a one-on-one with the CEO of TUI Musement to discuss the outlook for…

Segment: Distribution, Operations, Technology

Mitch Bach Jessica Hammer Peter Syme Tour Operator Hot Seat

Tour Operator Hot Seat: Live Business Coaching Session

by Team Arival | 2023-03-06 14:15:00

In this session, coaches from the Tourpreneur tour operator community will sit down with one operator and put them in the "hot seat," asking hard questions about their business. Think of this as a public therapy session: what's working in their business? What are the pain points? What's the best…

Segment: Marketing, Operations

Olivier Giraud Puns Funs and Stereotypes How Humor can Power Experiences

Puns, Fun & Stereotypes: How Humor Can Power Experiences

by Team Arival | 2023-03-06 14:00:00

Laughter has never been more important, and the right line at the right time can make a magical moment in the guest experience. This session from the award-winning performer of “How to Become a Parisian in One Hour” walks through how he uses humor to connect with his audience and…

Segment: Operations

Juan Gomez Outlook for Europe

Travel Forward: The Outlook for Europe

by Team Arival | 2023-03-06 13:45:00

Travel and experiences have been through an incredible roller coaster over the past three years. How is the recovery going and what will the upcoming summer season bring? This session from leading travel data intelligence and forecasting firm ForwardKeys delves into key forward-looking trends on who’s traveling, where are they…

Segment: Operations

Douglas Quinby What's Next for the Best Part of Travel

What’s Next for the Best Part of Travel

by Team Arival | 2023-03-06 09:00:00

Experiences have never been more central to travel and the revival of the industry. Join Arival CEO Douglas Quinby as he presents new research on the outlook for tours, activities and attractions across the Continent and walks through the key themes we’ll explore over the next two days at Arival.

Segment: Operations

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Topical articles about marketing, tech, operator business and operator stories in all areas of tours, activities & attractions & experiences

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Arival ProShield – Insurance program
Access to tailored insurance solutions by Granite Insurance is available exclusively for Arival Insider Pro Access Members. Insider Pro Access Members also have access to a suite of resources from Granite Insurance including templates, forms and other informative documents.

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Paid membership-only webinars to deepen your understanding of important industry topics.

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ARIVAL CODE OF CONDUCT​
CONFERENCES AND COMMUNITY SPACES​

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

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