Technology
Wednesday, October 1 2025 | 10:45 AM CET
Distribution for Multi-Day: What’s Working. What’s Not. What’s Next
The distribution game for multi-day tours requires a different strategy than day tours. Learn how you can succeed in this fast growing category! From OTAs and travel advisors to direct…
Wednesday, October 1 2025 | 10:45 AM CET
Multi-Day Tour Tech Town Hall: Tech Challenges for Multi-Day – What to Use & What to Skip
The right tools can transform your business; the wrong ones can hold you back. In this interactive town hall, we’ll unpack the biggest tech challenges for multi-day operators today, from…
Thursday, April 3 2025 | 11:00 AM EST
Insider Pro Meetup: THE BUSINESS OF SELF-GUIDED TOURS: STRATEGIES FOR SUCCESS
THE BUSINESS OF SELF-GUIDED TOURS: STRATEGIES FOR SUCCESS Thursday, 3 April 2025 This session offers an in-depth look at the latest trends and strategies in self-guided and audio-guided tours. In…
Thursday, March 20 2025 | 11:00 AM EST
ARIVAL | ELEVATE : Experiences Industry Essentials
Strategy and connectivity expert Martin Harlow offers an essential overview of the tours, activities, and attractions sector. Whether you’re new to the industry or looking for a refresher, this session will…
Monday, November 25 2024 | 15:45 PM CET
Ask Me Anything with TXGB
Tourism Exchange Great Britain (TXGB) has a bold and ambitious mission: to make Britain bookable. With many travel businesses still disconnected from the global tourism distribution system, the need is…
Sunday, November 24 2024 | 14:00 PM CET
Nine (not 10) Things You Wish You Knew Before Starting Your Tour Business
Tours and experiences may be the Best Part of Travel, but it’s not the easiest. Avoiding common pitfalls can make the difference between success and struggle. Join us for an…
Wednesday, October 2 2024 | 09:00 AM CET
Hot Takes, Hot Topics!
This roundtable assembles industry leaders of tours, activities and attractions for their views on the biggest trends and developments shaping our industry for 2025 and beyond. This entertaining and thought-provoking…
Monday, March 4 2024 | 10:45 AM CET
Curated Planet | Mobile solutions that keep tour operators and travelers in sync – Innovation Showcase winner!
A communication platform for tour operators that reaches guests wherever they are. We build fully-branded apps that drive repeat bookings and loyalty.
Monday, March 4 2024 | 10:45 AM CET
Tour Connect | Booking Automation Tool
TourConnect uses AI to automate manual reservation processes. TourConnect eliminates data entry until all OTA’s/DMC’s gradually get connected with restechs. Features include Revenue Optimization, Dynamic Distribution, Predictive Analytics
Monday, March 4 2024 | 10:45 AM CET
TourReview | Unleashing Innovation and Customer Satisfaction
TourReview Report is a revolutionary technological platform that helps tour operators manage their online reviews from all major platforms in one place. Our software is purpose-built to solve the common…
Monday, March 4 2024 | 10:45 AM CET
TipDirect by TripAdmit | A Game Changing Solution for Tour and Activity Providers
Transform the tour ending into an excellent opportunity to engage with your guests. After the tip: AI assisted, customized reviews, Social Connect and Tour Upsells, all from within the app.
Monday, March 4 2024 | 10:45 AM CET
WeGoTrip | AI Generated Self Guided Audio Tours
Every day, millions of travelers invest over $6M in guided tours, seeking a seamless exploration experience. However, traditional tours often come with challenges, such as rushed itineraries, large groups, and…
Sunday, March 3 2024 | 16:35 PM CET
Hot Takes, Hot Topics: Operators Weigh In
This roundtable assembles industry leaders of tours, activities and attractions from across Europe for their views on the state of our industry and the outlook for 2024 and beyond. This…
Sunday, March 3 2024 | 15:00 PM CET
From Search to Ask: Gen AI & the View from Google
Generative AI is poised to change how all of us interact with technology: computers transform from tools to actors, and the hottest new programming language may be the very human…
Sunday, March 3 2024 | 09:25 AM CET
Crafting the Extraordinary: Innovation & the Experience Economy
It’s the fundamental dilemma facing all entrepreneurs, but it’s especially important amid a time of extraordinary change in tours, activities and attractions: how do we innovate? This talk from Claus…
Wednesday, November 29 2023 | 11:00 AM
ARIVAL | ELEVATE : Perfecting Guest Communications for Post-Booking Excellence – 29 Nov 2023
We’ve all heard that “nobody reads the email”. Guest communications are an essential bridge connecting tour operators and their customers, ultimately contributing to their success and the satisfaction of their…
Tuesday, October 10 2023 | 16:30 PM
Google Things to do – It Starts with Your Free Google Business Profile Page
Google's Colin Keogh illustrates the importance and best practices for creating your Google Business Profile (GBP). Once you have your profile page set up, you're ready to be listed as…
Tuesday, October 10 2023 | 13:00 PM
Beyond Generative AI
Generative AI has sparked a revolution of innovation across all industries, and it’s just getting started. This session from technology futurist and innovation consultant Marc Mekki takes us beyond the…
Wednesday, June 14 2023 | 09:45 AM
Super Apps, Asia & Experiences: What’s Next
From Grab and GoJek to Wechat, Paytm, Shopee and more, Asia’s super apps continue to dominate the day-to-day of digital discovery, utility and commerce across the region. What does this…
Wednesday, June 14 2023 | 09:25 AM
Morning Calm before the Storm: The Return of the Korean Outbound Traveler
Korea’s outbound travelers are many, and they are rapidly returning to travel – and turning toward tours, activities and experiences. This talk from leading travel experiences site MyRealTrip unveils the…
Tuesday, June 13 2023 | 09:15 AM
Fireside Chat with Klook
"Join us for an exclusive interview with the Chief Commercial Officer of Klook, one of Asia's leading online travel agencies (OTAs). We'll dive deep into the travel experiences landscape across…
Wednesday, May 24 2023 | 11:00 AM
ARIVAL | ELEVATE: Google Things to do with Magpie Travel – 24 May 2023
FREE 30 MINUTE CONSULTATION SEMINAR Arival Insider Pro Access members get a free 30 Minute consultation seminar on Google Things to do with the experts at Magpie Travel. This game-changing…
Wednesday, April 26 2023 | 11:00 AM
ARIVAL | ELEVATE: Google Things to do with Magpie Travel – 26 Apr 2023
FREE 30 MINUTE CONSULTATION SEMINAR Arival Insider Pro Access members get a free 30 Minute consultation seminar on Google Things to do with the experts at Magpie Travel. This game-changing…
Wednesday, March 22 2023 | 11:00 AM
ARIVAL | ELEVATE: Google Things to do with Magpie Travel – 22 Mar 2023
FREE 30 MINUTE CONSULTATION SEMINAR Arival Insider Pro Access members get a free 30 Minute consultation seminar on Google Things to do with the experts at Magpie Travel. This game-changing…
Monday, March 6 2023 | 17:30 PM
Ask Me Anything: A Fireside Chat with Google
Google has taken a big step into the Best Part of Travel with Things to do, offering up ticket prices and links directly in Google Search, Maps and more. It's…
Monday, March 6 2023 | 16:30 PM
Hot Topics!
This roundtable assembles leadership from top operators across Europe for their views on the state of our industry and the outlook for 2023. Will explore the travel economy, product changes,…
Monday, March 6 2023 | 14:35 PM
Ask Me Anything: TUI Musement
From holiday tour packages and shore excursions to travel agents and OTAs, this division of German travel behemoth TUI Group is one of the largest sellers of things to do…
Monday, March 6 2023 | 09:40 AM
Generative AI & the Future of Experiences
ChatGPT has unveiled – if not unleashed – the potential of generative AI across so many industries – not the least of which is tours, activities and attractions. This talk…
Wednesday, February 22 2023 | 11:00 AM
ARIVAL | ELEVATE: Google Things to do with Magpie Travel – 22 Feb 2023
FREE 30 MINUTE CONSULTATION SEMINAR Arival Insider Pro Access members get a free 30 Minute consultation seminar on Google Things to do with the experts at Magpie Travel. This game-changing…
Thursday, February 2 2023 | 11:00 AM EST
Insider Pro Meetup: Let’s chat! Practical Applications from The Power of Chat Guide
Let’s Chat! How Operators Can Use Text & Instant Messaging to Improve Customer Service and Grow Sales Chat, text and instant messaging have become a primary means of communication across…
Wednesday, February 1 2023 | 11:00 AM EST
The Power of Chat Webinar: How Operators Can Use Text & Instant Messaging to Improve Customer Service and Grow Sales
ARIVAL WEBINAR: THE POWER OF CHAT Key findings from the recently released Arival Guide: The Power of Chat. Chat, text, and instant messaging have increasingly become a primary means of communication…
Thursday, October 13 2022 | 12:30 PM PDT*
Introduction to using Autonomous Vehicles to Operate Sightseeing Tours
For the last one hundred years tour buses have provided the transport platform for tour operators offering urban and rural experiences. Within the next few years transport is evolving with…
Thursday, October 13 2022 | 11:30 AM PDT*
The Power of Chat: Redefining the Customer Communication Experience
Chatbots and messaging are becoming commonplace means of engaging with guests. What are the product trends? What types of services are available, and what are the pros, cons and costs.…
Thursday, October 13 2022 | 11:30 AM PDT*
Chat & Messaging: Improve Guest Service & Grow Your Reviews
Chatbots and messaging are becoming commonplace in business-to-customer communication, especially with Gen-Z and millennial travelers. This session explores the role of chat in the customer journey, the opportunity for more…
Thursday, October 13 2022 | 10:30 AM PDT*
Connectivity & the Case for Standards, presented by OCTO
With hundreds of booking and ticketing systems, hundreds (or thousands) of distributors, any many, many more operators, technology connectivity for third-party distribution has never been more important. While much progress…
Thursday, October 13 2022 | 09:30 AM PDT*
Google Things to do: An Essential Guide to Listings & Ads for Operators & Attractions
The world’s biggest search engine has taken a big step into the Best Part of Travel with Google Things to do, an initiative that presents attraction and experience ticket prices…
Wednesday, October 12 2022 | 10:30 AM PDT*
The Industry Weighs In: A Hot Topics Town Hall
From lockdown to recovery to recession and uncertainty, from distribution and dynamic pricing to timed ticketing and channel management, visitor attractions and large tour operators have had plenty to contend…
Tuesday, October 11 2022 | 14:00 PM PDT*
Channel Management: Strategy & Technology
It’s been a much-debated and often misunderstood buzzword of the past few years: channel management. This workshop breaks down what it is, what it isn’t, how to evaluate whether your…
Tuesday, October 11 2022 | 10:45 AM PDT*
Generating Bookings with SEO: What You’ve Been Doing Wrong
Tired of publishing content that can't compete with the big OTAs? This workshop walks through intelligent SEO tactics to help you develop content that drives bookings. We'll discuss the most…
Tuesday, October 11 2022 | 09:00 AM PDT*
A Fireside Chat with Ben Drew, President, Viator
Tours and activities’ largest online travel agency has come back strong in 2022. We’ll sit down with Ben Drew to discuss the state of the industry, key post-pandemic traveler trends,…
Tuesday, October 11 2022 | 09:00 AM PDT*
The Future of Discovery
Travel’s traditional path to purchase – search → shop → buy – is giving way as new media, creators and channels change how travelers discover, choose and experience. This talk…
Monday, May 9 2022 | 14:20 PM GST
Google Things to Do (and What It Means to You)
The world’s biggest search engine has taken a big step into the Best Part of Travel with Google Things to Do, a new initiative that presents attraction and experience ticket…
Thursday, February 3 2022 | 09:35 AM
Arival Technology Town Hall
Description:In today’s dramatically changed – and rapidly changing – marketplace, great tech is often a part of what sets some operators apart. In this interactive town hall session where the…
Thursday, February 3 2022 | 09:20 AM
Grow Your Revenue with Gifting
More and more consumers are buying less and less stuff, and spending more on activities and experiences. They’re also giving them as gifts too. This talk from the head of…
Monday, August 9 2021 | 10:00 AM EST
Innovation Lab: Streamline your online booking process with WeTravel
WeTravel provides a complete booking and payment solution for 3,000+ multi-day travel companies of all sizes. Watch a preview of what makes our clients love us: automated online booking directly…
Thursday, August 5 2021 | 10:00 AM SGT
Get Your Tech Set: Best Practices from an Operator’s View
There are so many tools and choices to be made in what tech will really help to support and grow your business. This workshop from the head of operations from…
Tuesday, August 3 2021 | 20:00 PM SGT
What’s Ahead for Res Tech & Connectivity in APAC
There are more options for res tech and distribution for operators than ever before. And there are more changes afoot with two major regional OTAs offering competing reservation systems. This…
Tuesday, August 3 2021 | 10:10 AM SGT
Take your tours and activities to the next level
Take your tours and activities to the next level - Join this innovation lab to be guided through the foundations of experience design and gamification. You'll get to see how…
Tuesday, August 3 2021 | 07:30 AM SGT
Forum Welcome: Why Tech More Than Ever
The tours, activities and attractions sector in Asia Pacific has long trailed the U.S. and Europe in technology adoption, but things are changing, and faster than ever, and companies across…
Monday, August 2 2021 | 10:00 AM SGT
Ask Me Anything: KKDay
This Taipei-based OTA has raised more than $100 million and set its sights on regional domination on the online distribution of tours, activities, attractions and experiences, Part of that strategy…
