Research
Tuesday, February 18 2025 | 09:00 AM EST
Arival Webinar | The Profitable Operator
This webinar explores the common traits and best practices that set the most profitable operators apart. Profitability is the foundation of every successful business, yet many tour, activity, and attraction…
Wednesday, February 5 2025 | 09:00 AM EST
Arival Webinar | Unlocking 2025: Insights & Opportunities for Experiences
This session looks into the latest findings from Arival’s Global Operator Landscape Study (3rd Edition) and how key global regions, with a focus on Latin America, Europe, and Spain, performed…
Thursday, October 17 2024 | 10:00 AM EDT
Key Trends in Experiences: The Outlook for Tours, Activities & Attractions Webinar
ON-DEMAND SESSION Visitor experiences—everything travelers do in-destination—are undergoing major changes. From evolving traveler preferences and booking methods to new product, technology, and distribution trends, these shifts are transforming how travel…
Tuesday, October 1 2024 | 09:00 AM CET
Welcome to the Best Part of Travel: This Is Your Arival
The opportunity for experience operators has never been greater. So too are the changes our industry faces. Join Arival CEO Douglas Quinby for his opening “state of the state” address…
Monday, June 24 2024 | 19:00 PM EDT
The Outlook for Experiences in Australia & New Zealand Webinar
On-Demand Session - Watch our webinar where we delve into the findings from our comprehensive survey of tour, activity, and attraction operators across Australia and New Zealand. A first of…
Thursday, February 2 2023 | 11:00 AM EST
Insider Pro Meetup: Let’s chat! Practical Applications from The Power of Chat Guide
Let’s Chat! How Operators Can Use Text & Instant Messaging to Improve Customer Service and Grow Sales Chat, text and instant messaging have become a primary means of communication across…
Wednesday, February 1 2023 | 11:00 AM EST
The Power of Chat Webinar: How Operators Can Use Text & Instant Messaging to Improve Customer Service and Grow Sales
ARIVAL WEBINAR: THE POWER OF CHAT Key findings from the recently released Arival Guide: The Power of Chat. Chat, text, and instant messaging have increasingly become a primary means of communication…
Thursday, December 1 2022 | 11:00 AM EST
Insider Pro Meetup: Research Roundup: Key Trends for 2023 by Douglas Quinby
Research Roundup: Key Trends for 2023 Recovery or recession? The big shift to small groups. The rise of TikTok. Mobile takes over. Last minute leads. Join Arival CEO Douglas Quinby…
Tuesday, October 11 2022 | 10:45 AM PDT*
Research Exclusive: The Global Attraction Visitor
Exclusive new research on the global attractions visitor from Arival & Phocuswright features insights from U.S., European, Latin American and Australia/New Zealand travelers on all things attractions: who they are,…
Tuesday, October 11 2022 | 09:00 AM PDT*
What’s Now, What’s New, What’s Next
Pandemic. Recovery. Inflation. Recession. And a remarkable resurgence. It’s an extraordinary time in travel, tourism and experiences. Join Arival CEO Douglas Quinby as he presents new research on the outlook…
Monday, May 9 2022 | 16:25 PM GST
Safari Reimagined: How Responsible Travel Can Drive Purpose & Profit
It’s the iconic tourist experience of the region — the desert safari. But the rapid rise of global travel demand is compelling our industry to reconceive our experiences for a…
Monday, May 9 2022 | 16:00 PM GST
Ask Me Anything: Zeina Dagher, CEO, Emaar Entertainment
We’ll explore the future of visitor attractions, traveler trends, and what’s next in distribution, attraction tech and the guest experience with the CEO responsible for the strategy of some of…
Monday, May 9 2022 | 15:30 PM GST
Interview: Dubai Is Re-Envisioning Distribution. Can It Work?
Dubai and dnata share a big vision for tours and attractions distribution: deliver a destination-wide technology platform to connect UAE operators with online travel agencies, global distributors and travelers directly,…
Monday, May 9 2022 | 13:50 PM GST
The Other Side of Dubai: Meet the Locals
The story of Dubai’s rise as a global hub of commerce and tourism is extraordinary, but there is much more than cosmopolitan modernity. This Emirati entrepreneur wants to show visitors…
Monday, May 9 2022 | 13:20 PM GST
The Future of Experiences: The NEOM Vision
Saudi Arabia is placing a big bet on tourism as part of its visionary city of the future. And experiences are at the heart of the Kingdom’s plan for the…
Monday, May 9 2022 | 12:55 PM GST
Fireside Chat: Fernando Eiroa, CEO, Dubai Holding Entertainment
As the recently appointed CEO of one of the largest attraction operators across the MENA region, Ferando Eiroa is setting strategy for multiple theme parks, entertainment experiences and the world’s…
Monday, May 9 2022 | 12:30 PM GST
The Future of Travel is Experiences
Our industry — tours, activities, attractions, events, experiences — is not just the third-largest part of travel; it’s why people travel in the first place. Douglas Quinby shares exclusive Arival…
Monday, August 9 2021 | 19:30 PM EST
The State of Multi-Day: Exclusive New Research from Arival
One of the fastest-growing pre-pandemic and among the hardest hit by the pandemic, multi-day tours will rise again, and travelers return with high demand for deep, experiential travel. In this…
Tuesday, August 3 2021 | 10:00 AM SGT
The Operator View: Sydney Opera House
One of the world’s most iconic buildings and a leading visitor attraction in Australia, the Sydney Opera House has been tackling tough questions as it rethinks its tech and distribution.…
Monday, August 2 2021 | 10:00 AM SGT
Ask Me Anything: KKDay
This Taipei-based OTA has raised more than $100 million and set its sights on regional domination on the online distribution of tours, activities, attractions and experiences, Part of that strategy…
Thursday, June 10 2021 | 10:00 AM EST
Putting Purpose First: Lessons Learned from Three Decades of Tour Operating
Cycling tour pioneer Lauren Hefferon shares her learnings since the founding of leading cycling tour company Ciclismo Classico more than 30 years ago. She shares her experience as the first…
Thursday, June 10 2021 | 00:00 AM EST
Ask Me Anything: Dan Christian, Chief Digital Officer, The Travel Corporation
As the head of digital for several leading multi-day brands, including Trafalgar, Contiki, Insight Vacations, Brendan Vacations, Uniworld and more, Dan Christian has unique insight on what lies ahead for…
Wednesday, June 9 2021 | 11:20 AM EST
Hot Topics: Operators Weigh In
This panel discussion delves into all of the big challenges and key trends facing the multi-day sector. Expect a no-holds-barred discussion with innovative operators on the outlook for the market…
Wednesday, June 9 2021 | 10:40 AM EST
The Future of Multi-Day Distribution
The marketing and selling of multi-day tours have long been dominated by the traditional trade channels of wholesalers, inbound agencies, and travel agents. But this model is changing – and…
Wednesday, June 9 2021 | 10:20 AM EST
Ask Me Anything: Bruce Poon Tip, Founder, G Adventures
In this candid interview with New York Times best-selling author, founder of one of the world’s largest adventure travel companies and self-proclaimed honey badger, we’ll discuss perseverance, resilience, entrepreneurship, the…
Monday, May 24 2021 | 10:00 AM SGT
The Best Part of Travel: Arabia’s Arival
Our industry—tours, activities, attractions, events, experiences—is not just the third-largest part of travel; it’s why people travel in the first place. Douglas Quinby shares exclusive Arival research on the outlook…
Monday, May 24 2021 | 10:00 AM SGT
Ask Me Anything: Zeina Dagher, CEO, Emaar Entertainment
This one-time intern rose to become the CEO of the leisure attractions division of one of the U.A.E.’s leading property development firms. Responsible for the strategy of some of the…
Monday, May 24 2021 | 10:00 AM SGT
The Truly Connected Trip
This candid interview with the head of technology at Abu Dhabi’s D.C.T., Peter Jamieson, looks at how the capital of the U.A.E is looking to reimagine the guest experience by…
Wednesday, May 5 2021 | 19:30 PM CET
The State of Operators in the U.S.
What’s the state of tours, activities and attractions in the U.S. and the outlook for the season ahead? How are they preparing for the coming season and the resumption of…
Wednesday, May 5 2021 | 10:25 AM EST
Operator Takes: How Two Operators Are Approaching the Summer Season
Domestic travel has started to pick up across the U.S., but the rise is not being felt the same everywhere, and the outlook for many is far from certain. In…
Tuesday, May 4 2021 | 15:50 PM CET
Ask Me Anything: TUI Musement
Under the auspices of one of Europe’s largest travel brands, TUI Musement has emerged as a serious contender in tours and activities distribution across the region, with still bigger plans…
Tuesday, May 4 2021 | 14:35 PM CET
Ask Me Anything: Grupo Julia
With multiple brands in tours, experiences, transportation and distribution, and operations spanning Europe and the Americas, Grupo Julia is one of the largest players in tours and activities. We sit…
Wednesday, March 24 2021 | 10:05 AM EST
The Future of Content
The Future of Content The old saying goes, “Build it, and they will come.” Well, in today’s hyper-digital, massively mobile world, what consumers are reading, watching, and listening to, where…
Wednesday, March 3 2021 | 10:50 AM EST
Choosing a Self-Guided App
There are dozens of self-guided app platforms to choose from. In this session, the head of systems and administration for San Francisco’s Extranomical Tours walks through their process for developing…
Wednesday, March 3 2021 | 10:30 AM EST
Rethinking the Tour for the Self-Guided World
No, you can’t just copy and paste your in-person tour script to a self-guided experience. Self-guided experiences require tour operators to reimagine the experience from the ground up, and also…
Wednesday, March 3 2021 | 10:05 AM EST
Operators Weigh-In
Operators who are actively building and offering self-guided tours and experiences discuss their plans, the tours they are building and how, their learnings, the platforms they chose, the mistakes they’ve…
Tuesday, March 2 2021 | 21:10 PM EST
The Business Case for Self-Guided
A fast-paced discussion with leaders of top self-guided tour platforms on what makes a great tour, what’s the right business model, and how an operator should decide if they should…
Tuesday, March 2 2021 | 11:20 AM EST
Self-Guided Story with Pats Madeira
Lisbon tour leader Pats Madeira has four self-guided tours of her home town and more on the way. Here's what she's learned, and how she adds a little something special…
Tuesday, March 2 2021 | 11:10 AM EST
Self-Guided Story with Marc Cortese
Venice tour guide Marc Corteez launched his first self-guided tour in 2018, and has plans to launch more in Italy. This is his story.
Wednesday, December 16 2020 | 12:00 PM EST
Arival Town Hall: Inside Airbnb Experiences
Arival Town Hall: Inside Airbnb Experiences Airbnb has grown Experiences remarkably to more than 40,000 listings in 90+ countries worldwide and had a profound impact on tours, activities, and attractions.…
Tuesday, November 24 2020 | 22:00 PM EST
Hindsight, Lessons Learned from Starting a Tour Business
As new business owners, it's easy to make decisions based on what you "think" you need. Getting caught up in all the sales pitches and "easy paths to success" can…
Friday, November 6 2020 | 00:00 AM
European Tour Talk
Let's discuss the challenges and opportunities ahead for tour operators in Europe.
Friday, November 6 2020 | 00:00 AM
More than Just a Rainbow Flag: Building Actually Inclusive Tours
The LGBTQ travel market is over $200 billion annually. Making your LGBTQ+ guests feel truly part of your tour experience goes deeper than marketing. It speaks to the way you…
Friday, November 6 2020 | 00:00 AM
Leveraging and Selling Cultural Heritage Tour Itineraries
Cultural heritage tourism, one of the fastest-growing segments of the travel industry, is now gaining momentum in the U.S. as destinations now have the desire to engage community stakeholders who…
Friday, November 6 2020 | 00:00 AM
How a small tour business uses equity, inclusion and diversity to make a big impact in our community
Torin Kexel (Owner) and Daniel Suber (Lead Guide and Tour Designer) of The Flying Bike will discuss the practical ways that equity, inclusion and diversity have been built into our…
Friday, November 6 2020 | 00:00 AM
Telling Stories That Matter, Strategies for going deeper
Our tour experiences are only as good and meaningful as the stories told. Join in the discussion with Leon Burnette, founder of TripSchool's Diversity Project and leader of Civil Rights…
Friday, November 6 2020 | 00:00 AM
Entrepreneurship, Connecting Your Company and Community
Katika Experiences is a different kind of tour company; one that seeks to "organize and facilitate the interaction between people of all backgrounds" through both unique tours and events. Come…
Friday, November 6 2020 | 00:00 AM
Finding Your ‘Why’, Change the World Through Your Tours
Do you remember why you got into tours & activities? Was it the flexible hours, the idea you would be outdoors, socializing, or to meet people from around the world?…
Thursday, November 5 2020 | 22:00 PM EST
Luxury & Private Tour Talk
Discuss ways to up your company's game and discuss ideas in the luxury tour market.
Thursday, November 5 2020 | 14:00 PM EST
Diversity Matters: Industry Challenges and Practical Applications for your Business
Diversity isn't something optional that you might think about from time to time. It should be baked into every aspect of your business and the industry: from marketing strategies and…
