Operations
Wednesday, October 1 2025 | 10:45 AM CET
Distribution for Multi-Day: What’s Working. What’s Not. What’s Next
The distribution game for multi-day tours requires a different strategy than day tours. Learn how you can succeed in this fast growing category! From OTAs and travel advisors to direct…
Wednesday, October 1 2025 | 10:45 AM CET
Multi-Day Tour Tech Town Hall: Tech Challenges for Multi-Day – What to Use & What to Skip
The right tools can transform your business; the wrong ones can hold you back. In this interactive town hall, we’ll unpack the biggest tech challenges for multi-day operators today, from…
Monday, November 25 2024 | 09:00 AM CET
Sustainability in Action: Lessons Learnt, Ideas for Now
Sustainable tourism is not just a trend, it's not new. Paul Easto, Founder of The Wilderness Group and chief sustainability officer of the Active Travel Group, delves into key lessons learnt…
Monday, November 25 2024 | 09:00 AM CET
The Future Unfiltered: Views from Tourism’s Top Leaders
From the economy to policy, from AI to overtourism, our industry faces incredible opportunity - and big challenges - ahead. Hear from the top minds in tourism as they openly…
Sunday, November 24 2024 | 14:00 PM CET
Nine (not 10) Things You Wish You Knew Before Starting Your Tour Business
Tours and experiences may be the Best Part of Travel, but it’s not the easiest. Avoiding common pitfalls can make the difference between success and struggle. Join us for an…
Monday, March 4 2024 | 10:45 AM CET
Curated Planet | Mobile solutions that keep tour operators and travelers in sync – Innovation Showcase winner!
A communication platform for tour operators that reaches guests wherever they are. We build fully-branded apps that drive repeat bookings and loyalty.
Monday, March 4 2024 | 10:45 AM CET
Tour Connect | Booking Automation Tool
TourConnect uses AI to automate manual reservation processes. TourConnect eliminates data entry until all OTA’s/DMC’s gradually get connected with restechs. Features include Revenue Optimization, Dynamic Distribution, Predictive Analytics
Monday, March 4 2024 | 10:45 AM CET
TourReview | Unleashing Innovation and Customer Satisfaction
TourReview Report is a revolutionary technological platform that helps tour operators manage their online reviews from all major platforms in one place. Our software is purpose-built to solve the common…
Monday, March 4 2024 | 10:45 AM CET
TipDirect by TripAdmit | A Game Changing Solution for Tour and Activity Providers
Transform the tour ending into an excellent opportunity to engage with your guests. After the tip: AI assisted, customized reviews, Social Connect and Tour Upsells, all from within the app.
Wednesday, November 29 2023 | 11:00 AM
ARIVAL | ELEVATE : Perfecting Guest Communications for Post-Booking Excellence – 29 Nov 2023
We’ve all heard that “nobody reads the email”. Guest communications are an essential bridge connecting tour operators and their customers, ultimately contributing to their success and the satisfaction of their…
Tuesday, October 10 2023 | 16:30 PM
Google Things to do – It Starts with Your Free Google Business Profile Page
Google's Colin Keogh illustrates the importance and best practices for creating your Google Business Profile (GBP). Once you have your profile page set up, you're ready to be listed as…
Wednesday, September 27 2023 | 11:00 AM
ARIVAL | ELEVATE: Insurance Strategy Session with Granite Top 5 Mistakes with Waivers – 27 Sept 2023
Waivers, especially for operators in the adventure space, can be a tricky thing to navigate. That’s why we’re excited to share this new Elevate session with Granite Insurance. Join Granite’s…
Thursday, March 30 2023 | 11:00 AM
ARIVAL | ELEVATE: Build Your A-Team Series with Cultivate Advisors – Part 3
In Part 3 of Build Your A-Team, Cultivate Advisors explores building a performance culture through clear expectations, trust, constructive feedback and accountability. The session discusses adapting leadership and delegation to…
Thursday, March 23 2023 | 11:00 AM
ARIVAL | ELEVATE: Recession Proof Your Business MasterClass with Cultivate Advisors
Facilitator: Michele Phillips, Business Advisor Emerging from a pandemic and into uncertain times, including a looming recession for any business isn’t easy. So if you’re feeling overwhelmed, scared, or unsure…
Monday, March 6 2023 | 17:30 PM
Ask Me Anything: A Fireside Chat with Google
Google has taken a big step into the Best Part of Travel with Things to do, offering up ticket prices and links directly in Google Search, Maps and more. It's…
Monday, March 6 2023 | 17:15 PM
Making the Invisible Visible
There’s a lot more to tourism than warm weather and must-see sites. Invisible Cities tackles the toughest social challenges all cities face: homelessness. This not-profit tells the local stories most…
Monday, March 6 2023 | 16:55 PM
The Outlook for Asia – and What It Means for Europe
Asia Pacific – a primary driver of tourism growth through the preceding decade – is finally reopening, and travelers are poised to return. This session assembles tourism and experiences leaders…
Monday, March 6 2023 | 16:30 PM
Hot Topics!
This roundtable assembles leadership from top operators across Europe for their views on the state of our industry and the outlook for 2023. Will explore the travel economy, product changes,…
Monday, March 6 2023 | 14:35 PM
Ask Me Anything: TUI Musement
From holiday tour packages and shore excursions to travel agents and OTAs, this division of German travel behemoth TUI Group is one of the largest sellers of things to do…
Monday, March 6 2023 | 14:15 PM
Tour Operator Hot Seat: Live Business Coaching Session
In this session, coaches from the Tourpreneur tour operator community will sit down with one operator and put them in the "hot seat," asking hard questions about their business. Think…
Monday, March 6 2023 | 14:00 PM
Puns, Fun & Stereotypes: How Humor Can Power Experiences
Laughter has never been more important, and the right line at the right time can make a magical moment in the guest experience. This session from the award-winning performer of…
Monday, March 6 2023 | 13:45 PM
Travel Forward: The Outlook for Europe
Travel and experiences have been through an incredible roller coaster over the past three years. How is the recovery going and what will the upcoming summer season bring? This session…
Monday, March 6 2023 | 10:00 AM
Let’s Get Direct: How The Tour Guy Built a Big Business on Consumer Direct Bookings
While the OTA (online travel agency) debate in tours and activities goes on without end, many operators quietly build big businesses with direct bookings. Here’s how The Tour Guy built…
Monday, March 6 2023 | 09:40 AM
Generative AI & the Future of Experiences
ChatGPT has unveiled – if not unleashed – the potential of generative AI across so many industries – not the least of which is tours, activities and attractions. This talk…
Monday, March 6 2023 | 09:25 AM
More than a Tour: Cycling for Good in Marrakech
Social and local impact must be a part of every tour operation. Here’s the story of how one Dutch woman started a bike tour company in Marrakech that trains and…
Monday, March 6 2023 | 09:00 AM
What’s Next for the Best Part of Travel
Experiences have never been more central to travel and the revival of the industry. Join Arival CEO Douglas Quinby as he presents new research on the outlook for tours, activities…
Thursday, February 23 2023 | 11:00 AM
ARIVAL | ELEVATE: Build Your A-Team Series with Cultivate Advisors – Part 2
As the Google ‘Things to do’ program constantly evolves, operators will want to keep themselves up to speed on everything they need to know. In 2022, Arival Insider Pro Access…
Thursday, January 26 2023 | 11:00 AM
ARIVAL | ELEVATE: Build Your A-Team Series with Cultivate Advisors – Part 1
As the Google ‘Things to do’ program constantly evolves, operators will want to keep themselves up to speed on everything they need to know. In 2022, Arival Insider Pro Access…
Thursday, November 17 2022 | 11:00 AM
ARIVAL | ELEVATE: Business Skills Bootcamp with Cultivate Advisors – Part 3
In 2022, Insider Pro Access members were offered a free Guided Workshop Series facilitated by Cultivate Advisors. All sessions utilized Cultivate’s unique Advisory Methodology, customized for the In-Destination Experiences industry…
Tuesday, November 1 2022 | 11:00 AM
ARIVAL | ELEVATE: Business Skills Bootcamp with Cultivate Advisors – Part 2
In 2022, Insider Pro Access members were offered a free Guided Workshop Series facilitated by Cultivate Advisors. All sessions utilized Cultivate’s unique Advisory Methodology, customized for the In-Destination Experiences industry…
Thursday, October 13 2022 | 12:30 PM PDT*
Introduction to using Autonomous Vehicles to Operate Sightseeing Tours
For the last one hundred years tour buses have provided the transport platform for tour operators offering urban and rural experiences. Within the next few years transport is evolving with…
Thursday, October 13 2022 | 11:30 AM PDT*
The Secrets of Hiring, Training & Retaining Guides
Tour guides are the face of your business. But finding the right candidates and building a great training program are still challenging for so many operators. In this session we…
Thursday, October 13 2022 | 10:30 AM PDT*
How to Increase Your Prices by Designing for Delight
A higher-priced tour doesn't need to cost you more. It just needs to be perceived as more valuable by your customer. In this talk we'll look at the tour design…
Wednesday, October 12 2022 | 16:00 PM PDT*
The Future of the Experience Economy: Fireside Chat with Michael Zeisser
This one-time executive of Liberty Media and Alibaba currently serves on the board of directors for GetYourGuide, Fever, Atlas Obscura and Easol and runs the only investment fund dedicated to…
Wednesday, October 12 2022 | 10:30 AM PDT*
Yielding Up: A Deep Dive on Dynamic Pricing & Revenue Management
Revenue management may be standard practice in other parts of travel, but it’s still early days in tours and attractions, with less than 1% of attractions engaging in dynamic pricing.…
Wednesday, October 12 2022 | 10:30 AM PDT*
Immersive Reality and Innovative Product Design: How Emerging Tech and Immersive Innovation are Shaping the Future Guest Experience
Entrepreneurs are creating innovative new experiences that blend technology and live interaction to create entirely new visitor experiences. Hear from immersive innovators on how visitor attractions should – and should…
Wednesday, October 12 2022 | 10:30 AM PDT*
The Industry Weighs In: A Hot Topics Town Hall
From lockdown to recovery to recession and uncertainty, from distribution and dynamic pricing to timed ticketing and channel management, visitor attractions and large tour operators have had plenty to contend…
Wednesday, October 12 2022 | 10:30 AM PDT*
From Ideation to Activation: Innovating the Next Great Experience
Innovation is easy to talk about but hard to do. How can we all create the next great attraction experience? This talk from the head of attractions at the Up…
Wednesday, October 12 2022 | 10:30 AM PDT*
Profit-Driven Storytelling
Your business's growth—and profitability—depends more than you think on the stories you tell. In this first of a two-part session, Mitch and Akila will help you craft your brand story,…
Tuesday, October 11 2022 | 14:00 PM PDT*
Expand Your Brand Through Multi-Locations
When you’re ready to grow your business and you think opening a second location is the way to go, there are a lot of options and considerations. Join this interactive…
Tuesday, October 11 2022 | 11:00 AM PDT*
A Universal View
The sales leader for one of the world’s leading theme park brands shares his vision for the future of visitor attraction technology, distribution, pricing and more in this wide-ranging presentation…
Tuesday, October 11 2022 | 09:00 AM PDT*
A Fireside Chat with Ben Drew, President, Viator
Tours and activities’ largest online travel agency has come back strong in 2022. We’ll sit down with Ben Drew to discuss the state of the industry, key post-pandemic traveler trends,…
Tuesday, October 11 2022 | 09:00 AM PDT*
The Secret to Scaling
Every business starts small, but most tour and activity operators stay small. How do some find their path to scaling success while so many fail to expand? Strategic growth specialist…
Tuesday, September 27 2022 | 11:00 AM
ARIVAL | ELEVATE: Business Skills Bootcamp with Cultivate Advisors – Part 1
In 2022, Insider Pro Access members were offered a free Guided Workshop Series facilitated by Cultivate Advisors. All sessions utilized Cultivate’s unique Advisory Methodology, customized for the In-Destination Experiences industry…
Thursday, June 10 2021 | 11:45 AM ESt
The Digital Journey: How Travelers Discover, Research & Book Multi-Day Experiences
Multi-day experiences are typically complex, big-ticket purchases that have long defied online buying. But that has been changing – and it’s poised to change only more. This short talk walks…
Thursday, June 10 2021 | 11:15 AM EST
How to Respond to Custom Quote Requests
It’s one of the biggest unspoken weaknesses for operators offering custom tours: responding to quote requests. Every operator does it differently. But what do your customers really want? And what…
Thursday, June 10 2021 | 11:00 AM EST
Solving the Pain of Payments
Payments are one of the biggest challenges that every tour operator faces, both small and large, both custom or scheduled tours. This session will teach you how to minimize expensive…
Wednesday, June 9 2021 | 11:45 AM EST
The Wow Factor: The Formula for Creating Moments that Guests Remember
You can’t change bad weather or unexpected traffic...but can you can balance the unpredictable with a few well-placed, impactful moments. In this session, you’ll learn to identify, amplify and manufacture…
Wednesday, June 9 2021 | 11:00 AM EST
Multi-day Goes Digital: Designing the New Customer Experience
More and more multi-day operators are focusing on growing direct online bookings, but this is no easy task for tour operators selling complex, multi-component tours. In this talk, Intrepid Travel’s…
Wednesday, June 9 2021 | 11:00 AM EST
How to Choose Your Tech (and Not Spend a Million Bucks)
With all too many tour booking systems, online booking engines, itinerary builders, and quote development tools, multi-day tour operators – both inbound and outbound – face many tough questions when…
