Ben Finch

The lack of women at the top of travel and technology is well known. So we want to highlight these C-level women in tours and activities tech and distribution

Emaar Entertainment is less reliant on online travel agencies than before the pandemic with travelers preferring to book their experiences as a package

Creating a new department to effect change across an operation may help businesses become more sustainable, retain staff, provide a better experience — and increase profits

While many operators who survived the pandemic are doing brilliantly, there are many that are not. At the same time, technological progress and customer behavior has changed significantly — “It…

Driven by domestic bookings, with international catching up, tours and activities sales through GetYourGuide are “double to triple” 2019 levels, Johannes Reck said

Both Toristy and InDest are focused on selling experiences to travelers while they are on holiday. They have formed a partnership to share technology

To Italy will expand tours and technology across the country, and will acquire small operators — particularly in the south

U.S. traveler behavior changed less than Europeans through the pandemic. While cancellation rates are still volatile, they are almost back to normal

Beyonk claims the BookingHound deal will create the largest experiences booking platform in the U.K.

For our first European conference since before the pandemic, Arival | Activate is designed to help you have the conversations you need to have

Leading U.A.E. travel group Dnata has partnered with Visit Dubai to create Priohub, a distribution platform for all experiences in the country. We spoke to the head of Priohub at…

Bike tourism is a massive market that is only growing post-pandemic. Consumers want travel that matches their values, and e-bikes have made even the toughest climb possible for those that…

Arival | Activate will be a different kind of conference, with a big focus on small-group discussions and collaborative learning. It wasn’t easy, but we’ve chosen a few key sessions…

Our first European conference in three years, Arival | Activate is fully focused on making sure you learn exactly what you need

Experience revenue has surged above 2019 levels for Tripadvisor, with a new CEO to start in July

Writing tour descriptions that convert is science more than an art. So what do you include and how do you run the process efficiently? We spoke to Kate Cornell to…

This week’s Insider Pro Meetup will dig into increasing conversion on your website

Currently for private tours, Travel Curious’ carbon calculator will be extended to measure emissions from group tours and offered to the experiences industry

The TourismSolved brand will disappear but it will retain its existing clients as Holibob steps into direct bookings and content

We’ve crunched the data on Tripadvisor and found the top 20 tour operators in Europe based on growth in reviews

Visitors flock to Dubai for the world-famous visitor attractions, but few get to connect with local Emirati culture. One woman entrepreneur set out to change that with Meet The Locals

Huge leaps in technology mean that you don’t need a roomful of equipment to create a video, but can publish one in half an hour. Here’s how to get started

It’s the rise of values-based booking: 88% of travelers say they are or are willing to avoid activities that damage the environment

Getting the price right for custom tours is critical. Christian Wolters from TourRadar told Arival his five steps for setting up a pricing strategy

Experience operators are often aiming for direct bookings. Join our Insider Pro meetup to connect with fellow operators and digital marketing pros to build your direct booking strategy

In February, online travel agency Headout raised $30M to continue its expansion in tours and activities. CEO Varun Khona explained how the company looks at the market differently and takes…

Vitruvian Partners gives a capital boost to OTA focused on Spain and Latin America

The new module offers more listing options for tours and multi-attraction passes featuring attractions and points of interest. Tour operators who feature attractions on their tours should take note and…

Experiences are the reason people travel. Arival @ ATM will examine the central role tours, activities, attractions and events will play in travel’s recovery

Diverse recruitment and increasing experience ownership by minorities are two of the areas Leon Burnette and the Tourism Pathways Project focus on to bring equity to the travel industry

bookingkit ExperiencesConnect will be a day of online learning for operators that focuses on reopening, rethinking, connectivity — and Google Things To Do

Cancellations and refunds have been one of the biggest challenges confronting operators since the onset of the pandemic. This short analysis provides key benchmarks on cancellation rates and guidance amid…

We’re returning to Berlin after more than three years with some big changes to help operators reconnect and rebuild in 2022

Many small business owners are nearing an age where they are thinking about selling up and retiring. They need to get their paperwork in order first

How the founder of Curious Tanzania customizes — and prices — immersive cultural experiences

The war in Ukraine is not yet having a significant effect on travel to Europe. However, the price of fuel is increasing, and Covid could be back

As travel begins to get on its feet again, traveler behavior and expectations have changed. Rezdy have put together nine ways to optimize tours post-pandemic

Join Arival’s interactive discussion and get an early read on what to expect from Europe’s summer as travel absorbs yet another shock

Google reviews are often the first time a potential customer sees anything about the quality of your business. Make sure to manage it correctly, and increase your rating

While making predictions in 2022 could be a mug’s game, Blooloop have had a proper look at what attractions and experiences are actually going to do in 2022

The Russian invasion of Ukraine has forced almost 3 million people to flee their homes. Arival spoke to three tour operators who are using their skills to help

Vacation rentals are an excellent distribution channel for tours, activities and experiences in certain markets. However, the partnerships formed are very different to those with hotels

Introducing DEI policies is not just a nice-to-have. They can actively help you grow your business by reaching new markets and telling untold stories

Operators would like OTAs to come clean on how the businesses are run, but some think there are more useful ways to engage

Moab Adventure Center hasn’t really seen a hiring crisis like much of the sector. Brian Merrill puts that down to culture

Some attractions are pushing for dynamic pricing to increase yields. But customers say they want more flexibility. How can these strings be tied together?

The gift of a tour, activity and experience is one that most people say that they would prefer. Virgin Experience Gifts’ Melanie White walked Arival 360 attendees through how operators…

Gen Z — 18–25-year-olds — are the first digital native cohort to begin exploring the world. How do you reach them, what do they want, and who even are they?…

In an exclusive interview with Arival, Tao Tao from GetYourGuide says that airlines could get in the way of the recovery, Originals will continue to expand, and that the OTA…

In challenge to other OTAs, the online marketplace says it will grow its white-label tours