News

Once the after-thought of the travel industry, the tours and activities sector has come a long way. The time for supply side consolidation has arrived.

The next European Arival will explore what it means to be “The Tomorrow Operator,” growing in a time of AI, overcrowding, generational shifts and more

The Asia-based experiences OTA’s IPO filing signals growing investor confidence in the tours, activities and attractions sector

Travel companies are missing a big opportunity in event travelers: while they’re increasingly booking online, they’re not booking through travel sites

Young event-goers are traveling to attend events, and spending more on those trips: The Event-Driven Traveler delves into the minds of event travelers

What’s new with Airbnb Experiences since the “relaunch?” How can operators succeed on Airbnb? And what’s next?

GetYourGuide’s fall product updates include AI enhancements, review management and support for multi-day itineraries — but not every operator is sold

We’re thrilled to announce the finalists for our third annual Arival Spotlight Awards. Learn more and meet the finalists for each category!

FareHarbor’s 2% API booking fee has frustrated operators — but it may be a signal of a maturing marketplace

Arival’s latest report — in partnership with Destination Wayfinder — delves into overcrowding and how destinations, attractions and operators can respond

Travel experiences are comprised of hundreds of different business types. Here is how we label and organize all 343

From the first AI Forum for Destination Experiences to a Multi-Day Track to the Executive Summit, we’re going all-in for Arival 360 | Washington, DC

How the Arival TourReview Spotlight Award winners get so many positive reviews: little moments, one-touch tech and understanding the customer journey.

After select operators worldwide received notifications of commission hikes from GetYourGuide, some have successfully had commission increases reversed

FareHarbor co-founder and former CEO Lawrence Hester is taking the reins of the booking system group of companies

From Europe to Asia to the U.S., ForwardKeys’ Luis Millan explores the outlook for tours, activities and attractions — and what it means for operators

Airbnb has relaunched experiences, adding “Services” and “Originals”, with a new app live today — here’s what’s new and what operators need to know

City Wonders and GetYourGuide are appealing a decision which penalizes companies for mass purchases of Colosseum tickets

Innovation is a popular buzzword, but what does it actually mean? Tour operators need to rethink innovation to stay ahead: it isn’t just “more tech.”

From private tours to social media conversions to AI in practice, Arival’s interactive forums dig into the topics that matter most for your business

Former Booking.com exec Pepijn Rijvers discusses the road ahead for Viator and how to bring the experiences marketplace to maturity in an Arival interview

Travel’s third-largest sector – tours, activities, and attractions – is travel’s most diverse, in more ways than one. Here’s what that means for Arival

Tours, activities and attractions may be a bright spot in the otherwise widespread lack of women in leadership roles across the travel and tourism industry

With the investment by Vitruvian Partners, the Asia-based experiences OTA signals plans to expand beyond the APAC region

From traveler trends to managing overtourism, navigating OTAs to booking tech, here’s a preview of what’s in store for operators at Arival 360 | Valencia

From AI to OTAs, overtourism to private tours, here’s how the latest tourism trends are evolving, what’s next, and why they matter to experience operators

From TikTok and AI to experience design and business growth, here are our top takeaways from the latest Arival event for tours, activities and attractions

What’s happening with the new Arival Activate in Edinburgh? Some highlights of the program, experiences and events at our inaugural UK conference!

The results are in! See the complete list of winners for the awards celebrating the top operators and innovators in in-destination experiences

Experiences have become one of the hottest topics in travel, but The Best Part of Travel still has some pretty big – and fundamental – problems to face

The finalists are in for the second annual Arival Spotlight Awards. Learn more about the awards and meet the finalists for each category here!

We heard you – more in-depth, advanced workshops – and we’re delivering: 10 long-form working sessions on the topics that matter most to your business.

Who they are, what they want, and why they’re so important to operators and sellers of tours, activities & attractions

Arival 360 | San Diego to host forums for travel experiences companies to learn about OCTO and the open connectivity specification for resellers, booking systems

What’s different about the upcoming Arival in Edinburgh? We’re going all in on experiences… and we’re so excited we already started: spoilers inside!

Airbnb isn’t saying much, but operators have some thoughts on the cancellations and the launch of Icons… and diversifying their distribution is top of the list

From fresh research to interactive industry forums, we preview some of the featured sessions and special events coming to Arival this fall

The finalists are in for the second North American edition of the Arival TourReview Spotlight Awards. See the complete list of finalists here!

With popular attractions busier than ever and timed ticketing now commonplace, accessing attraction tickets is a growing challenge for tour operators

Tours and activities OTA Civitatis to focus on further growth and expansion in Spain and Latin America as Vitruvian Partners ups its stake

The Arival Spotlight Awards are back for a second year to recognize experience operators and innovators. Now open for nominations across six categories

Do this distribution health check to maximize your online bookings: get your ducks in a row with this walkthrough and essential OTA checklist

Channel management use jumps among operators in Australia and New Zealand, while manual methods — extranet and email — remain prominent

While travelers in general are booking more online, the activity traveler segment researches and plans differently than tours and attractions

The industry is optimistic for another strong summer season in the U.S. & Europe, but the outlook for operators depends on where you are and whom you serve

With more people than ever going to social media for trip inspiration, Civitatis shares their Instagram & TikTok strategies for different traveler markets

Industry experts and experience operators share tools, tips and tales of using AI in tours, activities & attractions, in latest Arival | Elevate session

Though recovery is progressing unevenly in Australia and New Zealand, operators are optimistic about what lies ahead, latest Arival survey shows

Majority of U.S. outdoor adventure & activity travelers in 2024 are motivated by the thrill of trying something new, latest Arival research finds

Curated Planet won top prize at Arival’s inaugural forum for experiences innovation, which also featured Tourconnect, TourReview, TripAdmit & WeGoTrip