Arival Accel
Agenda
Tuesday, March 2 2021 | 10:20 AM EST
Look Beyond the App
Most think self-guided tours is a small niche in tours and activities, but in fact the vast majority of travel is just that: it’s self guided. This unravels the misconceptions…
Tuesday, March 2 2021 | 10:30 AM EST
Game Time: Cracking the Self-Guided Code
Self-guided tours offer several important benefits, such as flexibility, accessibility, and privacy for the traveler. However, many tours still fall short in two important ways: they lack immersive experiences, and…
Tuesday, March 2 2021 | 10:30 AM EST
Telling Engaging Stories On-Demand with Audio Tours
Learn what makes an audio tour engaging, and how to design and stream audio tours on-demand, in any language, to extend your reach to a wider audience, even as a…
Tuesday, March 2 2021 | 10:30 AM EST
Self-Guided Experience Design: An Overview
This workshop walks through the essentials of designing self-guided experiences and how to create a successful experience. What you’ll learn: best practices on self-guided experience design, including itinerary development, scripting,…
Tuesday, March 2 2021 | 11:10 AM EST
Self-Guided Story with Marc Cortese
Venice tour guide Marc Corteez launched his first self-guided tour in 2018, and has plans to launch more in Italy. This is his story.
Tuesday, March 2 2021 | 11:20 AM EST
Self-Guided Story with Pats Madeira
Lisbon tour leader Pats Madeira has four self-guided tours of her home town and more on the way. Here's what she's learned, and how she adds a little something special…
Tuesday, March 2 2021 | 20:00 PM EST
An Introduction to the Self-Guided Tours & Experiences Marketplace
Arival CEO Douglas Quinby welcomes you to this special forum on self-guided experiences, provides an overview and outlook for the self-guided marketplace, the provider landscape, traveler expectations, and how to…
Tuesday, March 2 2021 | 21:00 PM EST
Urban Renewal, One Self-Guided Tour at a Time
Self-guided tours can play a meaningful role as travel re-emerges from the pandemic's deep downturn, enabling operators to connect local residents and visitors to new stories, spots and shops. This…
Tuesday, March 2 2021 | 21:10 PM EST
The Business Case for Self-Guided
A fast-paced discussion with leaders of top self-guided tour platforms on what makes a great tour, what’s the right business model, and how an operator should decide if they should…
Wednesday, March 3 2021 | 10:05 AM EST
Operators Weigh-In
Operators who are actively building and offering self-guided tours and experiences discuss their plans, the tours they are building and how, their learnings, the platforms they chose, the mistakes they’ve…
Wednesday, March 3 2021 | 10:30 AM EST
Rethinking the Tour for the Self-Guided World
No, you can’t just copy and paste your in-person tour script to a self-guided experience. Self-guided experiences require tour operators to reimagine the experience from the ground up, and also…
Wednesday, March 3 2021 | 10:50 AM EST
Choosing a Self-Guided App
There are dozens of self-guided app platforms to choose from. In this session, the head of systems and administration for San Francisco’s Extranomical Tours walks through their process for developing…
Wednesday, March 3 2021 | 22:00 PM EST
A Step-by-Step Guide to Building a Tour on a Self-Guided App
Wondering how a platform for creating self-guided experiences works? Join us and we’ll show you step-by-step how to build a great self-guided tour, we’ll cover key do's and don’ts, and…
Wednesday, March 3 2021 | 22:15 PM EST
Grow Revenue & Lower Costs with Self-Guided Experiences
While many operators worry that self-guided tours will compete with their in-person offerings, self-guided options in fact create opportunities to upsell and reach more customers. This innovation Lab from Junket…
Wednesday, March 3 2021 | 22:20 PM EST
Sound that Moves You: Audio Design for Self-Guided Experiences
Self-guided tours without great audio won’t end being all that… great. This session will delve into the essential do’s and don’ts of creating great audio content. What You’ll Learn: Best…
Wednesday, March 3 2021 | 22:43 PM EST
Curation for the Curious: Content & Usability Considerations for Self-Guided Experiences
Mobile app-based self-guided tours allow tour designers to enrich the experience with a range of content and features, from photos and videos to route selection, maps and more. But how…
Wednesday, March 24 2021 | 10:05 AM EST
The Future of Content
The Future of Content The old saying goes, “Build it, and they will come.” Well, in today’s hyper-digital, massively mobile world, what consumers are reading, watching, and listening to, where…
Wednesday, March 24 2021 | 10:25 AM EST
Content Management – Product Content Distribution
Product Content Distribution Most operators have content and product listings across multiple channels, from websites and OTAs to local sales, DMOs, and media partners. This class will help you establish…
Wednesday, March 24 2021 | 10:25 AM EST
Writing Tour & Activity Descriptions: How to Make Them Great
Writing Tour & Activity Descriptions: How to Make Them Great Learn how to write clear, compelling descriptions of tours, activities, and experiences to ensure your customers are sufficiently inspired and…
Wednesday, March 24 2021 | 10:25 AM EST
Visual & Digital – Taking Great Photos: Images that Connect & Convert
Taking Great Photos: Images that Connect & Convert As a tour and activity operator, you are a professional creator of memorable experiences, but you may not be a professional photographer.…
Wednesday, March 24 2021 | 10:45 AM EST
Get the Most from Your Posts: Content Distribution Made Easy
Get the Most from Your Posts: Content Distribution Made Easy Websites. Blogs. Facebook. Instagram. Pinterest. YouTube. TikTok. Snapchat. ClubHouse. Another year, another channel demanding your content. This session shows you…
Wednesday, March 24 2021 | 10:45 AM EST
Creating Amazing Emails
The Written Word Track: Creating Amazing Emails Email is one of the best and most cost-effective ways to connect with customers and drive more direct bookings. This class delves deeply…
Wednesday, March 24 2021 | 10:45 AM EST
Create Videos that Grow Your Tour Business
Create Videos that Grow Your Tour Business Video is an essential component of a tourism marketer’s arsenal. This workshop delves into what makes a great, compelling video for tour and…
Wednesday, March 24 2021 | 11:10 AM EST
The Ultimate Blogging Class
The Ultimate Blogging Class Blogging can be a powerful tool to attract eyeballs and convince customers you’re the one to book with. In this essential blogging class for tour and…
Wednesday, March 24 2021 | 11:10 AM EST
Creating Highly Converting Tour Pages
Creating Highly Converting Tour Pages Your website’s tour pages have only one job: convert the visitors looking at them into paying customers. This class delves deep into the content your…
Wednesday, March 24 2021 | 19:15 PM EST
Content Mastery: Welcome
Content Mastery: Welcome This session provides an overview of the Arival Content MasterClass. We start with what you can expect and walk you through everything you need to know to…
Tuesday, May 4 2021 | 14:20 PM CET
The Outlook for European Travel
We all have the same questions: when will travel return, and what will it look like when it does? How are travelers planning their summer trips, where are they going,…
Tuesday, May 4 2021 | 14:35 PM CET
Ask Me Anything: Grupo Julia
With multiple brands in tours, experiences, transportation and distribution, and operations spanning Europe and the Americas, Grupo Julia is one of the largest players in tours and activities. We sit…
Tuesday, May 4 2021 | 15:30 PM CET
Automate Guest Photos and Videos Through Integrations presented by Fotaflo
We know all guests invest in your experience to leave with a memory, but do you struggle to easily provide all of your customers with photo and video memories of…
Tuesday, May 4 2021 | 15:30 PM CET
Advanced Functionality with FareHarbor
In this innovation lab, FareHarbor will showcase features that are designed to not only enhance the online experience but to make the lives of your teams and customers, easier. Features…
Tuesday, May 4 2021 | 15:50 PM CET
Ask Me Anything: TUI Musement
Under the auspices of one of Europe’s largest travel brands, TUI Musement has emerged as a serious contender in tours and activities distribution across the region, with still bigger plans…
Tuesday, May 4 2021 | 16:10 PM CET
The Great Tech Debate: Do Standards Matter?
With hundreds, if not thousands, of reservation systems, OTAs and other distributors, and more coming on to the scene, more and more tech needs to connect to help tour, activity…
Tuesday, May 4 2021 | 16:50 PM CET
Rentals Rising: Grow Sales through the Holiday Home Rental Market
With hundreds, if not thousands, of reservation systems, OTAs and other distributors, and more coming on to the scene, more and more tech needs to connect to help tour, activity…
Tuesday, May 4 2021 | 16:50 PM CET
The Great Outdoors: Adventure & Outdoor Experiences in 2021
Outdoor adventure and active experiences have been one of the few bright spots in tours and activities amid the pandemic. This short, data-driven talk walks through top trends in Europe’s…
Tuesday, May 4 2021 | 18:00 PM CET
Preparing for Summer: The View from GetYourGuide
This workshop walks through key insights for European operators: GetYourGuide will share key trends they are seeing in their marketplace and provide guidance for operators take to be as ready…
Tuesday, May 4 2021 | 18:00 PM CET
The Rise of Online: How the Pandemic Will Change the Way We Buy & Sell Tours & Activities
Long queues at a pier to buy a boat ride? Waiting in line to book something last minute? That’s in the past. Sweeping digitalization is changing everything from search to…
Wednesday, May 5 2021 | 10:00 AM EST
Recovery Trends: Engaging Locals
Acquiring guests from nearby will continue to play an important role this summer. In this workshop, Groupon shares the latest insights from its consumer intent research on who’s likely to…
Wednesday, May 5 2021 | 10:10 AM EST
The U.S. Outlook
U.S. travelers are starting to hit the road and take to the skies. What does the summer have in store? This talk from the research lead at U.S. Travel will…
Wednesday, May 5 2021 | 10:25 AM EST
Operator Takes: How Two Operators Are Approaching the Summer Season
Domestic travel has started to pick up across the U.S., but the rise is not being felt the same everywhere, and the outlook for many is far from certain. In…
Wednesday, May 5 2021 | 10:30 AM EST
Learn how TOMIS provides Digital Marketing & Customer Experience Software for Tour Operators
TOMIS grows tour operator businesses through innovative marketing software and unparalleled industry expertise. As your personal marketing assistant, TOMIS automates previously manual marketing processes, saves you valuable time to focus…
Wednesday, May 5 2021 | 11:00 AM EST
Using Photos can be a great way to connect with your customers, and to grow your tour or attraction revenue!
Using Photos during your experience can be a great way to connect with your customers, its also a great way to grow your tour or attraction revenue!
Wednesday, May 5 2021 | 11:50 AM EST
Google, Digital & the Pandemic (or How Tech Is Changing Everything)
Tours, activities and attractions have ridden a wave of digitization over the past year as the pandemic has fueled new traveler behaviors and forced changes on operators. In this session…
Wednesday, May 5 2021 | 12:50 PM EST
Rentals Rising (U.S.): Tapping Vacation Rentals as a Sales Channel for Your Experiences
We’ve seen a big shift toward vacation rentals and Airbnbs over the past year, and it’s likely to continue as Covid-weary travelers seek out homes vs. hotels. In this session,…
Wednesday, May 5 2021 | 14:00 PM CET
The State of Tours, Activities & Attractions
What’s the state of tours, activities, and attractions? How are operators faring across Europe and around the world? How are they preparing for the coming season and the resumption of…
Wednesday, May 5 2021 | 19:00 PM EST
How to know if your website is high performing
Your website is focused on doing one thing, turning site visitors into bookers. We will review how best to measure the conversion performance of your website. We will provide an…
Wednesday, May 5 2021 | 19:15 PM EST
Website Copy That Converts. How to Say the Right Things the Right Way to the Right People
The first impression of your brand comes from the words and images you use. Yet tourism brands often give too little attention to website copy, failing to make a strong…
Wednesday, May 5 2021 | 19:30 PM CET
The State of Operators in the U.S.
What’s the state of tours, activities and attractions in the U.S. and the outlook for the season ahead? How are they preparing for the coming season and the resumption of…
Wednesday, May 5 2021 | 19:30 PM EST
Advocate Marketing. Turn Your Customers into Influencers Who Drive More Business
What's better than your own marketing? Your target customers seeing their friend, at your business, being safe and having fun. This session will show you how to help your customers…
Wednesday, May 5 2021 | 20:00 PM EST
On-Demand Concierge Service and the Voice Assistant; A new way to market to the leisure traveler
See how virtual assistants and smart speakers are being utilized by lodging providers to safely provide on-premises services, including curated recommendations for guests of the best local tours and attractions,…
Wednesday, May 5 2021 | 20:00 PM EST
Advertising for an Uncertain Summer: How to Plan & Budget Your Campaigns
There may still be many unknowns about the upcoming season, but that shouldn’t stop you from planning, preparing and budgeting your marketing campaigns for the summer season. What you’ll learn:…
